The utilities industry is changing quickly. Customers are becoming hyper-aware. They know they have choices. They are digitally connected, environmentally conscious, and able to find answers online. The solutions they seek shape their attitudes towards their consumption of power, water and other necessities, and in turn, play a significant role in how they deal with utilities. This is the “new energy consumer.”
Add to this the growing influence of cloud and mobile technologies. The new energy consumer is connecting to these intelligent devices with great enthusiasm, and in doing so is changing the customer base from a homogenous group to a market of individuals. They are learning about alternative energy choices and technologies, and the accessibility of non-traditional suppliers. Innovations in solar, wind, and battery power are making some of these people power-independent, allowing them to generate more of their own power than they need, selling the surplus back to the utility.
Register here for free live SAP Hybris & ConVista Utility Industry Webinar on 22nd September at 2pm CET (Berlin UTC +1) and you will learn:
- SAP Hybris solution portfolio for Utilities for Customer Engagement and Commerce
- Use case from a German utility company leveraging the SAP Hybris platform in order to innovate the e-mobility and payment processes
- Seamless integration into the SAP utilities backend systems
Florian Froemberg is currently working for SAP as an Industry Principal for Utilities. He has 10+ years experience in the area of Customer Relationship Management (CRM).
As he worked in Business Consulting and Sales the spectrum and the term CRM changed over the years. Today Florian is globally responsible for the SAP Hybris Customer Engagement and Commerce portfolio in the Utilities industry.
Manuel Toenz is Director Customer Engagement at ConVista Consulting and is responsible for the international go-to-market strategy and global sales in the insurance and utilities industry. Piror to this he has been Senior Business Strategist, Insurance Solutions at hybris software and thus gained extensive experience in Customer Engagement in various industries. Manuel decisively developed and strengthened the FSI segment at hybris.
He is a recognized technology tactician with over 10 years’ experience in delivery models for financial institutions including UBS, Credit Suisse, Bank Safra Sarasin and more. With a pragmatic approach and entrepreneurial spirit, he has broad international experience in the US, UK, Europe, and Asia Pacific. Manuel has a Bachelor in Economics from the University in Eisenstadt, Austria and is a Federal Certified IT Specialist in Switzerland.
About SAP Hybris
SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and build competitive advantage in the Digital Economy.
SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets. How can we help you? Explore SAP Hybris solutions today.
For more information, visit www.hybris.com.
About ConVista Consulting
As an owner-managed joint-stock corporation, ConVista Consulting is one of the leading independent consulting companies in the IT and Business Consulting sectors.The group’s service offering comprises the operationalization of business strategies and process optimization through software integration and development, based on SAP, Microsoft, Java and other technologies. ConVista also provides services in project, quality and change management.
ConVista’s customer base includes global market leaders from the following industries: insurance, finance, energy telecommunication, automobile and retail. In total the ConVista Group has more than 350 clients in 22 countries, ten of whom are amongst the top 30 DAX-companies. The company was founded in Cologne in 1999, and by 2015 employed almost 600 employees in 14 countries across 4 continents. Since 2007, the consulting firm is also continuously one of Germany's Best Employers in the competition "Great Place to Work".
For more information, visit www.ConVista.com
Interested in learning more about SAP Hybris Customer Engagement and Commerce Solutions for Utilities?
Visit our homepage
Willing to get to know ConVista Consulting offerings and success projects?
Check the webpage: www.ConVista.com
Look at our Resource Center for more assets to Utilities and Digital Tranformation
After the webcast you will be offered your personal face2face free consulting. Ask here for support