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主动式现场服务

借助 SAP Hybris Service Cloud,交付优质的现场服务,提高客户满意度

通常,现场服务技术人员是唯一代表企业进驻客户现场的团队,因此,他们的一言一行都必须符合企业的品牌承诺,这一点至关重要。

借助 SAP Hybris Service Cloud 现场服务解决方案,你能将工作分配给最合适的人,并确保这些现场服务人员获得完成工作任务所需的零部件和知识。这样,你的客户就可以如愿以偿,你的员工也能获得所需的工具,交付一流的服务体验。

Mark's mega field service engagement

Mark is a manager at Rustic Headquarters. When one of his plants needs service, he reaches out to Mega Machines for help. Empowered by SAP Hybris service solutions, a Mega Machines technician is ready to deliver service excellence.

Customer testimonial: Alfanar

Alfanar, a Saudi Arabian engineering and construction firm gave its sales reps a 360-degree view of customers with SAP Hybris Cloud for Sales and SAP Hybris Cloud for Service.

SAP Hybris Service Cloud 现场服务解决方案的优势

利用灵活的日程安排,按需响应各种变化,让最合适的人员在客户方便的时间到达现场提供服务。

支持现场服务技术人员即使在离线的情况下,也能现场获取相关信息,更快速地解决问题。

全面管理现场服务互动,包括工单、服务水平协议、合同、保修单和维修备件等。

利用适用于 iPhone、iPad、Windows 平板电脑和安卓设备的软件,管理现场客服代表的现场活动,追踪他们的绩效,且无需支付额外成本。

SAP Hybris 服务产品的相关内容

Forrester Study
The Total Economic Impact™ Of SAP Hybris Cloud For Customer (Service)

SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Hybris Cloud for Customer’s service capabilities. To learn more, please download the report The Total Economic Impact™ Of SAP Hybris Cloud For Customer (Service).

产品宣传材料
借助 SAP Hybris Service Cloud 产品组合,提高客户满意度
借助 SAP Hybris Service Cloud,你的服务部门能够掌控客户互动和现场服务互动;通过简单的服务交付方式解决优先的客户问题,为适当的人员提供有效的解决方案,并提高客户满意度。
Video
The Life of Vinnie: a customer service story

In this office, life for an Italian coffee machine with a New York attitude is pretty boring - until things go horribly wrong and caffeine deprivation sets in. See how great field service saves the day.