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主动式现场服务

借助 SAP Hybris Service Cloud,交付优质的现场服务,提高客户满意度

通常,现场服务技术人员是唯一代表企业进驻客户现场的团队,因此,他们的一言一行都必须符合企业的品牌承诺,这一点至关重要。

借助 SAP Hybris Service Cloud 现场服务解决方案,你能将工作分配给最合适的人,并确保这些现场服务人员获得完成工作任务所需的零部件和知识。这样,你的客户就可以如愿以偿,你的员工也能获得所需的工具,交付一流的服务体验。

Redefine Field Service with SAP Service Cloud Portfolio

Field service has evolved. Technology has helped but so too has a greater understanding by organizations of the importance of all customer interactions. People appreciate now how field service can impact your brand image, and ultimately your ability to create longstanding customers.

SAP Hybris Service Cloud 现场服务解决方案的优势

利用灵活的日程安排,按需响应各种变化,让最合适的人员在客户方便的时间到达现场提供服务。

支持现场服务技术人员即使在离线的情况下,也能现场获取相关信息,更快速地解决问题。

全面管理现场服务互动,包括工单、服务水平协议、合同、保修单和维修备件等。

利用适用于 iPhone、iPad、Windows 平板电脑和安卓设备的软件,管理现场客服代表的现场活动,追踪他们的绩效,且无需支付额外成本。

Boost service performance and meet customer expectations by leveraging crowdsourcing and creating an on-demand service network.

Case Studies

Creating Core Moments with Field Service

With the new acquisition of Coresystems, learn about the dynamic customer base that is creating core moments with Field service and achieving increased return on investment.

Blog
The Workforce Evolution in Field Services: More than a gig!

This workforce revolution is underway, and the best response to a growing demand for expert services is access to a crowd of talented individuals. Discover the implications of workforce 2.0.

Solution Brief
Redefine Field Service with SAP® Service Cloud Portfolio

Learn how SAP Service Cloud is bringing the next generation of field service to our customers

Video
HOERBIGER: Digitization Fuels Efficiencies in the Energy Sector

As demands for energy increase and natural resources deplete, digitization creates opportunities. At HOERBIGER, compression technology is used to maximize natural resource extraction. SAP Cloud for Customer, SAP Cloud Platform and SAP S/4HANA has enabled a 360-degree view of the customer to deliver a superior service.