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当你的客户对产品、服务、交货、开票或其他方面有疑问时,你需要确保客户能够非常方便地联系你。借助 SAP Hybris 呼叫中心解决方案,你能通过他们喜爱的渠道为其提供服务。此外,你还能为客服代表提供易于使用的工具,让他们可以轻松访问相关的客户数据,为客户提供顺畅、个性化的服务互动体验。

Perfecting Customer Service with SAP® Service Cloud Portfolio

In the digital economy, customers are expecting more choices than ever to engage with organizations and have their service requests resolved quickly. How do you create experiences that make your customers happy and build their loyalty?

SAP Hybris 呼叫中心解决方案的优势





Enable continuous service and product improvements by creating a full feedback loop from case to resolution.

TUI Travel Best Run Business – Improving Customer Experiences

TUI Groups is the world's leading tourism organization. They provide tour operating, hotel, cruise ship and airline businesses.TUI has enriched their clients' experience by establishing 5000 destination agents at holiday locations, using SAP Service Cloud portfolio. Clients can now can book extra services and report irregularities.

How Gamification can Increase Call Center Productivity

Gamification concepts have been talked about at length as a marketing or sales technique, but what benefits can gamification have on your service organization?

Video Series
Learn the basics to achieve great customer service

See how SAP Service Cloud solutions can help you with your day to day call center needs

Forrester Total Economic Impact™ study
The Total Economic Impact™ of SAP Service Cloud

SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Service Cloud solutions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of SAP Service Cloud on their organizations.