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你能否让客户满意?

无论是自助服务、联络中心还是现场服务,你的客户都希望在购买前、购买期间和购买后享受到优质服务。通过在整个客户购买之旅打造无缝的服务体验,并为客户提供支持,你能从竞争对手中脱颖而出,增加收入。重新构想客户服务模式,势在必行;提高客户满意度,更是刻不容缓! 

SAP Service Cloud

SAP Service Cloud allows you to create an end to end service experience — starting wherever your customer chooses to engage and completing the process all the way through billing. You can deliver on your customer promises in every step of the customer journey. With SAP Service Cloud, reduce call center costs, increase the efficiency of your service teams and connect all aspects of the field service value chain with a deeper understanding of your customers’ needs.

Omni-Channel Call Center

Transform your call center into a true customer-engagement center. Seamlessly orchestrate your omnichannel customer service, leverage AI-powered chatbots for quick answers and harmonize your front office engagements and back office processes.

Harmonize your service processes

Accelerate issue resolution and service execution by harmonizing customer engagements and operational processes.

24/7 service with AI chatbots

Extend service hours and provide more accurate answers quickly and automatically using our 24/7 customer service platform with a top rated AI Chatbot.

Truly omnichannel service

Benefit from native support for both traditional and digital channels in a single cloud offering -no need for a separate contact center infrastructure.

Motivate your employees

Reduce employee turnover by empowering agents with knowledge, insights and tools and motivating them based on real engagements.

Initiate a full feedback loop

Enable continuous service and product improvements by creating a full feedback loop from case to resolution.

Proactive Field Service

Meet real-time service expectations. Keep customers informed on their service needs, scale your workforce to meet current demands and equip your service technicians with the right knowledge and tools on the go.

Drive a Consistent Mobile Experiences
Keep technicians connected and informed with consistent, online and offline mobile access.
Deliver Smart Analytics with ML and IoT

Create proactive service and operational efficiency with smart analytic, including machine learning and IoT.

Redefine Self-Service

Allow customers to manage and review their installed base and reach out for assistance when needed.

Create an On-Demand Service Network

Boost service performance and meet customer expectations by leveraging crowdsourcing and creating an on-demand service network.

SAP Service Cloud:相关内容

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