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Achieve Customer Service Excellence

For decades, customer service has worked a certain way, depending a great deal on postal mail and call centers to deal with issues like bill payment or service issues. Times have changed. Where once customers might have been happy to wait a few days for a solution, today they want it now.
This Vlog is the fifth in a series for the Utilities sector. We will cover how to achieve customer service excellence by empowering your front line.