TXU Energy: Extending the Customer Relationship beyond Commodities with SAP Hybris Billing
Utility customers expect more than fast resolution to power outages; they want safe, reliable service and clear explanations of charges. TXU Energy addressed these demands by introducing new products, such as Web-controlled thermostats and home and HVAC system service warranties. But its existing solutions were not designed for these offerings, making it difficult to bill customers in a timely and transparent manner. Delays in sales outstanding and calls to customer service for billing questions increased. TXU needed a flexible solution to enable fast, accurate, consolidated billing for all energy- and non-energy-related services. The solution also needed to integrate seamlessly with existing SAP infrastructure. TXU chose the SAP Hybris Billing solution to help satisfy customers and improve financial metrics.