doTERRA: Providing an Immersive Online Experience with Multiple SAP Hybris Solutions Running on SAP HANA®
Aiming to enhance the customer and CRM experience, doTERRA decided to implement a range of SAP Customer Experience solutions. Firstly, the company rolled out SAP Product Content Management (PCM) to manage static content, as well as product information. With the experience gained from this project, doTERRA then implemented SAP Commerce solution for online shopping and enrollment of wellness advocates. Additionally, the company implemented SAP Service Cloud to manage one of its call centers with over 1,000 agents.