Happy customers make healthy bottom lines.
But that’s easier said than done. Making customers happy requires an end-to-end service experience, moving with the customer from each stage of the buying journey, through various channels and modes of interaction without losing customer intelligence.
Is there a customer service solution that can deliver end-to-end service experiences? That can boost your three-year ROI by 363%, with a 40% increased service and field representative efficiency, AND a 50% increased upsell success, with a 42% reduced call center operations cost? (Yes. There is. Just ask Forrester, who recently conducted a study with Cloud for Customer customers.)
Join our virtual master class to get the details of the findings and learn how you can keep your customers happy while achieving great returns.
Meet the speaker
Head of Solution Marketing, Service Audience
SAP Customer Experience
Lisa James started her career with SAP as a Functional CRM consultant in 2012, primarily focused on trade promotion management projects with manufacturing companies. In 2014, she expanded to consulting for Cloud solutions in sales and service implementations. Since 2015, she has been a part of SAP Global Marketing with SAP Customer Experience, leading solution marketing for the Service Line of Business.