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Generate Revenue and Increase Profits With SAP Customer Experience for Utilities

Changes in the utilities business are happening at lightning speed. Consumers expect convenience and personalized service, bundled with relevant offers and expert advice. Stay ahead of the industry and fully charged with SAP Customer Experience solutions for the utilities industry.

SAP Customer Experience analyzes data to create a 360-profile of your consumer, allowing you to share contextual and personalized messaging across all channels and platforms.

Mergulhe de cabeça com nossas Cápsulas de Conhecimento em Serviços de Utilidade Pública

Cápsula de Conhecimento
Utilitários: Harmonizando processos em torno do cliente
Produtos inteligentes estão revolucionando o modo de fazer negócios, e os clientes exigem uma experiência atraente e consistente, semelhante à que têm visto no varejo online.
Cápsula de Conhecimento
Serviços Públicos: Aproveitando o Poder do Cliente 2.0
Os serviços públicos agora estão lidando com o Cliente 2.0 – o novo consumidor de energia. É crescente a proporção de assinantes conectados digitalmente com empresas de serviços públicos e já alcançou 44% de adesão, conforme estudo recente.
Knowledge Capsule
Utilities: The Prosumer Opportunity

The new energy consumer is digitally enabled, hyper-aware, mobile, and social. SAP Customer Experience helps you find new business models to meet their needs.

Plug into the future with SAP Customer Experience omnichannel solutions

Competition is on the rise and deregulation, de-carbonization and decentralization are shaking up the field. Utilities need to offer more than just their core energy service.

With SAP Customer Experience omnichannel solutions, you can engage your customer – on any device and at any time – with an expanded portfolio of products and services, all designed to grow your revenue stream for the future.

SAP Customer Experience helps you analyze data quickly to create a clear picture of your consumer. That way, customer-service agents are transformed into trusted advisors. It’s all about selling  innovative, turn-key solutions and services, all in real time.

SAP Customer Experience: Personalized service makes your brand shine

SAP Customer Experience can give your service reps complete customer profiles that include situational data, prior purchase info, interaction history and best offers.

We know billing processes are complex. With SAP Customer Experience, simplify those processes and enable multi-sided business models with convergent billing. This makes it easier to sell add-on services or products and creates less complicated customer statements.

SAP Customer Experience: Omnichannel solutions powered by data

SAP Customer Experience takes the guesswork out of customer data. Bridge the gap between customer expectations and services, and future-proof your business model for an evolving digital marketplace.
Industry Solution Brief
SAP Customer Experience FAST FACTS for Utilities: Business Model Innovation (BMI)

New competitors are emerging for utilities, and SAP Customer Experience omnichannel solutions help you meet that challenge head on.

Post no blog
As empresas de serviços públicos correm o risco de serem extintas se falharem na adoção da inovação do modelo de negócios.
O setor de serviços públicos precisa reavaliar seus produtos, métodos de fornecimento e entender os clientes individuais – um conceito que chamamos inovação do modelo de negócios.
Industry Solution Brief
SAP Customer Experience Customer Engagement Solutions for Utilities

Modern customers are demanding. Deliver outstanding experiences every time with SAP Customer Experience.