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Strike back and sell directly to customers

Own your customer relationship with SAP Hybris Commerce

SAP Customer Experience for Manufacturing:
digital tools for an omnichannel world

Modern manufacturing is so much more than making and selling a product. Today, you’re selling services and distribution too. Knowing what’s coming next has never been more crucial.

At SAP Customer Experience we can help you spot future growth opportunities while keeping up with the expectations of your current clients. Our solutions give you the ability to deliver a seamless, intelligent customer experience every time, across every channel and device.

Customer Testimonial: Bona
With SAP Hybris Cloud for Service, Bona chose to integrate its technology platform to improve service and engage customers through new channels. Now Bona can provide effortless service 24x7, and leverage new customers via new channels.
Case Study: Royal Cup Coffee and Tea
Over the past 100 years, Royal Cup has grown from its small, hometown roots to become a major importer, roaster and distributor of premium coffees and teas. With SAP Hybris Cloud for Sales, Royal Cup anticipates 100% growth for opportunities in sales pipeline this year and expects revenue growth of 30 to 40% in the next 5-10 years.

Mergulhe de cabeça com nossas Cápsulas de Conhecimento em Produção

Cápsula de Conhecimento
A Oportunidade do Pós-venda
Estima-se que o setor de pós-venda de produtos manufaturados seja quatro a cinco vezes maior do que o de equipamentos originais. Para manter a competitividade, é imprescindível fornecer recursos de pós-venda de primeira classe.
Cápsula de Conhecimento
Aproveitando o Poder do Cliente
Atualmente as pessoas estão sempre conectadas, 24 horas, 7 dias por semana, durante os 365 dias do ano em seus dispositivos móveis inteligentes e isso não afeta apenas os estilos de comunicação. Isso mudou as atitudes em relação a alguns dos componentes mais fundamentais do comércio.
Cápsula de Conhecimento
Harmonizando processos em torno do cliente
Tradicionalmente as indústrias têm dificuldade de compartilhar dados e funções analíticas entre departamentos, canais, países e localidades. Em uma economia na qual novas mentalidades criaram Amazon, Uber, AirBnB e várias empresas online D2C, ainda há uma lacuna de processos para OEMs.

Engage your B2B customers with SAP Customer Experience solutions

Whether you are bundling SAP Commerce Cloud and services or launching a new product offering, you can easily deliver what the omnichannel marketplace demands with SAP Customer Experience.

The digital era gives you countless opportunities to foster strong and lasting relationships with your install base. Now, you can build and protect those bonds at every touchpoint and across every channel with SAP Customer Experience.

SAP Customer Experience and manufacturing: We understand your business

You may already know that SAP is a leader when it comes to ERP in the manufacturing field – in fact, chances are we’re already working with your business. SAP Customer Experience solutions easily integrate into the backend and use data you already have. That way, you can treat your customers like the individuals they are.

From the global enterprise to the small business, SAP Customer Experience supports an empowered front-line, sales staff and field techs to deliver exemplary experiences to your customer every time.

Gartner Critical Capabilities for Digital Commerce 2017

Customer experience is the new battleground in the digital economy. SAP Customer Experience has been recognized as an industry leader in digital commerce and is being used globally by many well-known brands and organizations. SAP Customer Experience scored highest in the following 3 out of 5 use cases: Global and Enterprise, Digital Business and B2B.

Case Study
Krones: Creating a personalized, responsive shopping experience with SAP Hybris Commerce
Learn how Krones AG created a personalized, responsive shopping experience with SAP Hybris Commerce
Relatório de Análise
Novo estudo da Forrester Consulting: Dominando o engajamento do cliente B2B omnicanal
Empresas como a sua estão dominando as tecnologias digitais para melhorar os pontos de contato com os compradores. Mas como você integra todos esses pontos com os canais existentes para fornecer engajamentos de clientes mais significativos e experiências inigualáveis?
Post no blog
Adicionando o toque humano à produção
A essência da inovação do modelo de negócios é o desejo de uma empresa de agrupar seus produtos e serviços e criar vitrines para B2B, B2C e B2B2C que gerem receitas por meio de serviços, não apenas da venda de produtos.