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Unlock the power of the SAP C/4HANA Suite

One place to browse tools, articles, tips and tricks, expert recommendations - for first implementation, or tenth. Customer experience strategies, integration, field-tested expertise & much more!

Interact effectively with customers in the digital world with our SAP Customer Experience Consulting services

Improve the way your customers experience your brand with SAP Customer Experience Consulting. We maximize the value you realize from your integrated omni-channel marketing, commerce, sales, and service strategies by ensuring any operational obstacles to your successful digital transformation are identified and overcome.

From evaluating the customer journey to reviewing processes and suggesting innovative solutions, we focus on every aspect of your customer experience strategy to identify areas for improvement. Combining on-site workshops with in-depth analysis and off-site activities, our experts provide tangible, pragmatic, and strategic recommendations to evolve your brand’s omni-channel footprint. Your team can then develop a road map to deliver the identified improvements, either on your own, or with further support from SAP.

Get an overview of SAP Customer Experience Consulting

Find out how our consulting services can help you streamline omni-channel, customer-facing processes and improve the delivery of the brand experience you’re promising your customers.

Re-energize your customer experience strategy

Fine-tune the customer journey

Obtain insights into each stage of the purchasing lifecycle and gain recommendations on how to better align customer experience with your brand strategy. Our Customer Experience Enhancement services help you identify areas where you can use technology to improve customer satisfaction, and harness innovative solutions to achieve competitive advantage and disrupt markets.

Optimize processes

Work more effectively and capitalize on new growth opportunities with our Sales and Marketing Process Review services. We drive value realization across the SAP C/4HANA suite, by delivering industry benchmarks and best practices in process governance into your organization. These initiatives are supported by establishing digital dashboards that help you monitor progress KPIs and benchmarking information. Furthermore, we review your existing sales channels, identify challenges and gaps in your current direct sales model, evaluating new opportunities for growth.

Drive ROI

Make sure you’re planning the future of your business in your operations today with our Solution Road Map services. We provide you with industry benchmarks and best practices to drive value realization across the SAP C/4HANA suite, focusing on areas such as process governance, prioritization of digital investments most relevant to your business strategy and competitive environment.

For more information about SAP Customer Experience Expert Services, contact us at sapcx-expertservices@sap.com.