Today's digital consumers are savvier than ever, and their engagement in the energy supply market is no exception.
To keep their consumers engaged, energy suppliers must demonstrate:
- How they make it easy to do business with them
- New value to consumers beyond typical, automated interactions
- How they interact differently with digitally-savvy consumers
See how energy suppliers stack up when it comes to delivering effortless customer experience in the latest IDC white paper, commissioned by SAP Hybris.
Consumers Buy Experiences. Are Energy Suppliers Delivering?