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SAP Customer Experience
Virtual Master Class Library

We know omnichannel customer engagement and digital transformation are imperative, but how do you bring it to life? How do you actually engage your customers contextually? How do you troubleshoot an implementation that wasn’t successful?

Dive into the practicalities of digital transformation with our collection of how-to webinars and case studies on transforming customer engagement and commerce, and best practices from brands who have already done it and succeeded.

Learn from our experience to set yourself up for success.

How to redefine field service that lives up to your brand promise
How marketers should respond to the changing demands of customers
How to deliver amazing digital commerce experiences
How to transform your sales and service operations successfully
How to create a frictionless customer experience
How to drive cutting-edge contextual marketing with customer identity
How to thrive in the new data protection landscape
How to navigate GDPR for your business
How to transform digital customer engagement in the real world
How to stay relevant in the new reality and future of industries
How to keep the romance alive with your customers
How to engage your customers contextually
How to redefine and revolutionise customer service
How to move from carts to hearts
How to choose the right commerce cloud platform
How to implement commerce solutions successfully: part 1
How to implement commerce solutions successfully: part 2
How to engage and collaborate with a new generation of citizens
How to improve customer interactions for B2B manufacturing companies
How to lead and provide the best service in your industry
How to boost sales and marketing alignment to achieve effective business outcomes
How to simplify your service experience and achieve returns
How to gain deeper customer insights and achieve 306% ROI