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How to Become a Connected Distributor for the Digital Age

B2B buyer expectations are changing. They look for the same great B2C experience in business that they rely on in their personal lives. Wholesale distributors will benefit from redefining their business models to deliver great experiences that meet these new expectations. Delivering contextual, relevant marketing offers and providing self-service commerce options can improve the customer experience, while access to real-time customer data across sales and service helps your teams to better engage with your customers along their journey.

To help with your transformation, read the white paper that details the changing B2B landscape and what other wholesale distributors are doing to address it.

The Path to the Connected Distributor

SAP Hybris: Helping you connect to your digital customer

SAP Hybris understands the complexity of distribution operations. SAP Hybris solutions help wholesale distributors transform for the digital economy by simplifying and unifying your business across sales, service, commerce and marketing.

Improve Customer Sentiment

Positively influence market perception of your products and services.

Grow Customer Mindshare and Wallet Share

Drive customer awareness and preference vs. competition.

Drive Brand Loyalty and Profitability

Take advantage of cross sell opportunities and increase multiple product purchases.

Increase Customer Satisfaction

Ensure consistent experience across all customer touch points.

Increase Omni-channel Opportunities

Increase revenue and profit through all virtual channels.

Reduce Cost to Serve and Satisfy Customers

Optimise your processes with online ordering, self-service and cloud-based sales automation tools.

SAP Hybris Solution Brief for Wholesale Distribution

Get detailed insight into the future of wholesale distribution through our solution brief.

Summit Electric: Using SAP Hybris to facilitate better collaboration and engagement

Having a 360-degree view of the customer through mobile-enabled, cloud-based solutions allows this leading wholesale distributor of electrical components to collaboratively communicate and work together to better serve their customers.