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A Composite Organisation achieved an ROI of 363%

In a recent Forrester Total Economic Impact (TEI) study, Forrester Consulting found that a composite organisation, a B2B company with 10,000 employees and 100,000 calls per month, realises the following benefits when they invest in SAP Hybris Cloud for Customer (Service):

  • 363% ROI
  • Increased service and field representative efficiency by 40%
  • Raised income from upsell by 19%
  • Reduced call centre operational costs by 42%

Want more details? Download the Forrester study commissioned by SAP Hybris"


The Forrester Total Economic Impact™ of SAP Hybris Cloud for Customer (Service)


The Total Economic Impact™ Of The SAP Hybris Cloud for Customer (Service), a 2017 Forrester Consulting study commissioned by SAP Hybris.



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