Gain first hand knowledge from this customer success story on sales and service transformation.
In the digital economy, customers don’t rely on salespeople to inform them about products and services. They turn to online information, communities and social networks. More than half of the buying process is completed before a salesperson is involved.
Service wise, your customers expect great service before, during and after their purchase, whether via self-service, contact center or field service visits. Creating seamless service experiences and supporting your customers throughout the entire buying journey will help you differentiate from the competitors and drive revenue.
So, how can businesses transform their sales and service operations to stay ahead of competitors, and more importantly deliver better customer experience? Join us for this virtual master class session to learn more, with our guest customer speaker Naveen Kandasami, Global IT Executive Director at Sealed Air, brings us through how they embarked in their transformation journey and successfully changed the organisation from a product-focused company to becoming a customer-centric one.
Meet the speakers
Director, Center of Excellence, Sales and Service Solutions,
SAP Customer Experience APJ
Shanker Supramaniam is from the APJ Center of Excellence team. He comes with in-depth experience in customer engagement and customer relationship management solutions focusing on the sales and service pillars. This experience was fortified from more than 2 decades of working with customer engagement applications from tenures in tier 1 companies like Oracle, Microsoft, and now SAP. His vast experience also covers industry specifics for industries like Consumer Goods, Banking, Insurance and Telecommunications.
Global IT Executive Director,
Sealed Air Corporation
Naveen Kandasami is a CX advisory executive with broad global experience in sales, service, marketing within manufacturing and retail environments. He has a demonstrated ability to align leaders, craft a vision, and solve complex business problems involving strategy, people, processes and technology. He comes with hands-on leadership experience in helping organizations become more competitive by executing on change and implementing technology. He also has a proven track record of building partnerships from board members to company directors, and motivating productive teams across all levels of the organization.