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How to provide the best service in your industry

Reality check: Customer service is a crucial factor along the entire customer journey, and is primarily delivered by the field service team, not the contact center. Empower all of your employees to deliver the service that makes your customers happy.

An empowered field service team is key to an excellent customer service experience.

By 2020, most organizations with more than 75 field technicians will miss more than 20% of planned efficiency gains due to incomplete integration or deployment, according to Gartner.

In the service-driven economy, it’s critical that your business is creating proactive onsite service experiences that are cost effective for both your customer and your business. By delivering consistent and contextually relevant customer service interactions across all channels, you’ll unlock further customer opportunities and gains.

Join SAP Customer Experience in a virtual master class episode to learn how to provide the best customer service in your industry.

Meet the speaker

John Heald
Global VP, Solution & Strategy
SAP Customer Experience Service

John is the Global Vice President Solution and Strategy, SAP Customer Experience Service. Focused on driving customer experience and satisfaction, by continually improving customer service experiences, irrelevant of how they engage, throughout Omni-Channel touchpoints.

» Connect with John on LinkedIn