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How to keep the romance alive with your customers

SAP Customer Experience recently commissioned a survey of over 7,000 consumers across the Asia Pacific region to better understand what they look for when engaging with brands. See what we learned.

The key to lasting relationships? Listening.

How well do you know your Asia Pacific customers? In order to deliver experiences that meet and exceed your customers’ needs, you need to understand what those needs are. What do they look for when they engage with you?

Dive into the insights found in a survey of 7,000 customers in the Asia Pacific region (including Australia, Singapore, Thailand, India, Japan, South Korea and China). Learn what makes their relationships with brands tick – and what can make or break a customer experience.

Join us as we share the findings from the study.

Meet the speakers

Damien Ferragamo
Regional Manager, South East Asia
SAI Digital

Damien has extensive experience in establishing ecommerce business opportunities with customers across SEA, Australia and the US. Currently based in Vietnam, Damien consults with B2C and B2B businesses across SEA that are planning to ‘go digital’ with their commerce and marketing strategies.

» Connect with Damien on LinkedIn

Thomas Amblard
VP of SAP Customer Experience Expert Services APAC
SAP Customer Experience

Based in Singapore since 2016, Thomas leads the SAP Customer Experience Expert Services team for Asia Pacific Japan and Greater China. He has many years of experience building teams of expert business consultants and architects with the objective of ensuring successful delivery of SAP Customer Experience implementation projects across the region.

» Connect with Thomas on LinkedIn

Interested to get the detailed findings for a specific country?

Register now to watch the full webinar for Australia, India, Singapore or Thailand.

Watch the webinar: Consumer Insights Report Australia

Watch the webinar: Consumer Insights Report India

Watch the webinar: Consumer Insights Report Singapore

Watch the webinar: Consumer Insights Report Thailand