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SAP hybris Billing

Modern Terminals Selects SAP hybris Billing to Innovate Financial Management and Improve Customer Satisfaction

Hong Kong – 16 June, 2015: hybris software, an SAP company, today announced that Modern Terminals Limited (MTL) has selected the SAP hybris Billing solution to provide a 360-degree view of financial information and deliver real-time insights on revenue performance. The solution will enable MTL to streamline and transform the order-to-cash process that can be integrated with the operator’s enterprise resources planning system. MTL targets to automate the processes of dealing with mass data from multiple billing systems and different payment channels and drive better customer experience in its digital business models.

MTL is a leading container terminal operator in Hong Kong and mainland China. MTL is recognized as an industry leader in using technology to deliver a unique customer experience at terminals it operates. The growth in regional and global trade has driven demand in the container terminal operation and logistics industry. Given MTL’s increasing business transactions and sophistication in service offerings, it was crucial to implement digitized business processes to gain operational efficiencies. SAP hybris Billing allows MTL to reduce revenue leakage, strengthen billing and invoicing procedures, decrease processing time and mitigate the risk of write-offs based on credit risk analysis of individual customer profiles.

“High-volume services businesses use technology innovations to ensure massive scalability and reliable operations and differentiate themselves from the competition. At MTL, we take technology seriously and regard it as a strategic imperative to support our business growth and produce real-time insights for better decision making,” said Michael Yip, General Manager of Information Technology, MTL. “SAP hybris Billing will help us transform and digitize our financial management processes and maintain strict financial discipline across business lines. The solution has a proven ability to reduce operating costs and revenue leakage, while providing high efficacy to our billing process.”

According to SAP Performance Benchmarking, SAP hybris Billing has achieved an average of 32 percent decrease in errors for companies when accounts receivables and billing are integrated. The benefit of optimized payment collections and dispute handling is even more impressive, resulting in a 74 percent decrease in billing and payment collection costs as a percentage of revenue.

MTL plans to deploy SAP Convergent Invoicing and SAP Customer Financial Management which are two core components of the SAP hybris Billing solution. SAP Convergent Invoicing helps automate and simplify the billing and invoicing process and consolidate service pricing to produce invoices and enhance cash flow. It also enables companies to produce a single customer bill across multiple lines of business, reduce billing-related customer inquiries, and streamline collections and receivables management. SAP Customer Financial Management provides complete customer financial information to answer inquiries and make decisions about accounts. Highly automated revenue management and collections reduce processing time and costs and efficient customer care for billing inquiries allows for optimal cash flow and improved customer satisfaction.

Renaud Sibel, SVP and General Manager Sales for SAP hybris Billing, commented: “SAP hybris Billing can manage any organization’s financial transactions through a simple interface. It addresses all aspects of billing, especially when it comes to multi-sided revenue streams and multi-party settlements for container terminal operation companies like MTL. We have developed the basis of MTL’s new digital business model with a solution that provides end-to-end coverage of the offer-to-cash process. This gives MTL a clear competitive advantage as it strives to remain the industry’s technology forerunner.”