Engage customers and optimize their journey with SAP Customer Experience solutions for Life Sciences
Life sciences companies are embracing digital transformation for more patient-centric care. They are reimagining their business models, how they interact with both patients and healthcare providers, and the role that drugs and medical devices play. And it’s patients who are driving this change. Patients now have greater access to their personal health information online, and are more active participants in their own care. Healthcare has moved from fee-for-service to value-based care, and both patients and payers are expecting personalized, cost effective treatments with proven outcomes.
This transformation requires a sales and engagement platform that simplifies the buying experience, drives creativity, adds monetization channels, and puts patients at the center of everything.
The life sciences industry is innovating on all fronts
Business models that improve health outcomes and reduce the cost of care
Business processes that promote collaboration between patients, physicians, and producers
Employee roles and organizational structures that improve responsiveness and agility
Whether you’re B2B, B2B2C or both, SAP Customer Experience solutions can help you increase revenue and profitability with great customer experiences at every touchpoint. Product content and catalog management lets you add new products or change offers in hours, not weeks. And pricing, bundling and order management come standard.
Leverage advanced CRM capabilities that give your salespeople, employees or clinicians the edge they need. SAP Customer Experience sales solutions support smarter selling, so you can accelerate productivity and performance, personalize customer interactions, and make more informed business decisions – anytime, anywhere.
SAP Customer Experience revenue solutions let you change pricing models, manage credit and collections, and handle invoicing and receivables management seamlessly. Provide customer-centric subscription offers and other services your customers want and expect.
Fully integrated with SAP Sales Cloud and SAP Service Cloud, SAP JAM connects medical providers, patients, and employees with key information, processes and files in the cloud. This enterprise social collaboration software brings together everything and everyone you need to solve problems quickly and drive results.
Self-service and assisted selling reduce costs while boosting customer satisfaction.
Consistent superior customer experiences across channels, sites and lines of business increase loyalty and simplify doing business.
Improve conversions, capitalize on cross selling and increase average order size.
Our platform is extensible, scalable, and flexible enough to support changing business requirements.