Recapture the Past in a Digital Future
Once upon a time, the bank branch was king. In those halcyon days of yore, branch bankers with decades of experience really knew their customers, but no longer. Digitalization has changed everything. For banks, the “digital future” must become the “digital now”. FinTechs and others unencumbered by legacy, regulations and in many cases profitability are actively reimaging what a bank can be, and in an industry known for being conservative, now is the time for to step up and own digital, to think big and take risks, before being left behind permanently in an ever changing digital marketplace. This white paper discusses the challenges, best practices, and thoughts on moving ahead to transform the bank so that it can make its customer lives better and simpler in the digital age.