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Solutions for Retail:
The Power and Possibility of Omnichannel

No matter your retail product, data is your supplier in the digital economy.

The lines between channels are more blurred than ever, but consumers expect the same high-quality service whether they’re in the dressing room or loading up their online cart. Now is the time to forge strong relationships with your customers that will bring them back again and again.
SAP gives you what you need to deliver innovative and personalized shopping experiences customers demand, across every touchpoint.

Case Study
Driving Customer Activation Using the SAP Hybris Customer Attribution Solution

At the heart of its operations, the SAP Hybris Customer Attribution solution offers a clear view into the true incremental value of its different marketing channels and campaigns. Jet.com can therefore focus on its strategy of offering customers “savings smart and simple” by working collaboratively with its retail partners.

Video
Tata CLiQ: Transforming the Digital Marketplace with SAP Solutions

Hear about SAP is helping Tata CLiQ breakthrough India’s infrastructure limitations to offer customers thousands of brand-name items on one online platform.

Livre blanc
Étude sur le retail en 2017 : les clients sont rois

PwC et SAP ont commandité une étude conjointe en interrogeant plus de 300 détaillants et 2 100 consommateurs dans six pays d'Europe afin de connaître leur avis sur l'expérience d'achat.

Connect to consumers

SAP Customer Experience solutions for retail help you understand consumer behavior across every channel. If you can pivot quickly to meet their needs, your agility will be rewarded with increased sales and loyalty. From online to in-store to call center, you get a 360-degree view of all the customer data you need to make sure you’re not just meeting but exceeding their expectations.

The Future of Customer Experience

Don’t let legacy IT stop you from future-proofing your business. With SAP, your imagination can be your guide, because our flexible solutions are ready and able to support your vision. Whether you’re nurturing a small business or managing multiple channels across a large enterprise, expansion is just clicks away. SAP Customer Experience omnichannel solutions help you grow quickly and with ease.

Deliver great experiences to fashion customers
SAP Customer Experience can help you customize the digital experience of both in-store and wholesale buying with personalized merchandising strategies that stand out from the crowd.
Re-Inventing The Grocery Shopping Experience
Cultivate relationships with shoppers by getting to know them across all channels. With SAP you can give your customers the personalized, contextual offers that are the hallmark of great experiences.
LIDS: Advancing Digital Transformation with Help by SAP Cloud Services and Expert Services

The SAP Commerce Cloud, with guidance from SAP Customer Experience Expert Services, set the base for LIDS to build upon and continuously leverage the power of end-to-end innovation-driven digital transformation, as seamlessly as possible with an eye on the future.

The Future of Retail is Here
Join us at SAP Hybris LIVE: Global Summit and learn how to deliver the great experiences your customers love. Check out this pocket guide that highlights the “can’t miss” retail sessions.
The Body Shop lance une plateforme e-commerce orientée mobile.

The Body Shop a lancé une plateforme e-commerce orientée mobile. Le nouveau site, utilisant SAP Hybris, intègre du contenu et des fonctionnalités e-commerce. Il est conçu pour optimiser l'engagement des clients, partout dans le monde.

La robotique et l'intelligence artificielle dans le retail : 8 choses à savoir

L'intelligence artificielle avancée est un atout indéniable pour l'amélioration de l'expérience client. Si vous êtes un retailer, ces tendances vous seront certainement utiles.

Le Machine Learning dans le retail est bien plus qu'une tendance

Une étude récente de McKinsey a révélé que les opérations de chaîne logistique des retailers américains qui ont adopté l'analytique des données ont vu une hausse de 19 % de leur marge d'exploitation au cours des cinq dernières années.

Pourquoi 4 600 milliards de dollars ont été abandonnés dans les paniers d'achats en ligne en 2016 ?

Poursuivez votre lecture afin de découvrir pourquoi les abandons de panier sont si fréquents et les différentes étapes à suivre pour recapturer des ventes potentielles.