For 64% of companies, first-call resolution is the most important benefit of a customer service platform. A "You are the next caller" model of customer service can no longer be the standard.
Check out our latest thought leadership paper to discover how to:
- Run a higher performance, lower cost service organisation
- Transform relationships between sales, service and your customers to increase first time resolution rates
- Leverage microservices to create a flexible, adaptable customer service platform
- Present a proactive, personal service experience at every stage of the buying journey.
Microservices: Rewriting the future rules of customer service