SAP Hybris Billing, customer financials
SAP Hybris Billing, customer financials can help you set your financial services apart. Automate routine tasks and ensure transparent revenue management, excellent customer service and compliance to accounting standards. It is built to handle all payment channels, including credit cards, checks, internal and external cash desks, and bank transfers (whether issued by the customer or the service provider).
With integrated financial customer care and dispute management, your agents can access and amend data for customer contacts, payment instruments and accounts as needed. When items are in dispute, guided processing and approvals can be invoked before deferring individual line items or applying credit notes.