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The Service Council, Service Transformation: The Business Case


Customers are fickle. And they’re in control. They don’t hesitate to switch brands if they don’t like the service they receive.

It’s been our experience that welcomed increases in commerce business often result in the unwelcomed, consequential pain of an increased demand on customer service teams. It’s imperative that your customer service team can keep up with this increased volume so that the entire omni-channel experience is top notch.

Download these assets to learn about customer service impact to your business and how you can prepare your team to best serve your customers with effortless and excellent omni-channel customer service.

  • To see more statistics on how customer service can impact your revenue, please review the Heart of Marketing infographic. Download the infographic now.
  • Listen to customer service expert and New York Times best-selling author Shep Hyken discuss the concept of effortless customer service in the 5 Steps to Reduce Effort for Everyone in Customer Service webinar. Available now on-demand for your convenience
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