Skip to contentSkip to navigation menu

SAP Customer Experience: Omni-Channel Commerce Solutions for Video Games

The SAP Customer Experience omni-channel commerce solution lets video game companies offer choice to gamers in how they buy. You can monetize your content in new ways, while building better relationships with your gamers.

Gamers love options, particularly in how they buy their video games.

SAP Customer Experience lets you monetize the entire video games ecosystem, across all your digital and physical channels, enabling the purchase of downloadable content (DLC) in store and instant purchasing of physical merchandize in game. Additionally, gamers can rent games in the cloud and stream to their smartphone, tablet, PC and smart TV.

SAP Customer Experience also enables a whole range of flexible monetization options, including in-game purchases and usage- or frequency-based entitlements. The platform allows you to monetize partner catalogs through product promotions combined with guided selling and dynamic bundles across all channels. Gamers can buy from you, on their own terms.

Industry Solution Brief: Commerce Suite for Gaming

Get information on how SAP Customer Experience helps gaming publishers, distributors, and retailers build a robust online sales channel to maximize revenue potential and deepen customer loyalty.

Support in-game purchases

SAP Customer Experience is engineered to support in-game commerce to help you unlock additional monetization opportunities.

Provide entitlement and metering

Monetize and manage gamer access to levels and full games with usage- or frequency-based entitlements.

Support digital game reselling

Create secondary marketplaces to boost revenue. Provide video game developers and publishers with alternative revenue, on their terms.