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Bridge the gap between consumer expectations and your utility offerings

Consumer buy experiences. Are energy suppliers delivering?

Generate Revenue and Increase Profits With SAP Hybris for Utilities

Changes in the utilities business are happening at lightning speed. Consumers expect convenience and personalized service, bundled with relevant offers and expert advice. Stay ahead of the industry and fully charged with SAP Hybris solutions for the utilities industry.

SAP Hybris analyzes data to create a 360-profile of your consumer, allowing you to share contextual and personalized messaging across all channels and platforms.

Take a deeper dive with our Utilities Knowledge Capsules

Knowledge Capsule
Utilities: Harmonizing Processes Around the Customer
Smart products are disrupting how business gets done, and customers are demanding a consistent and compelling experience on par with what they have seen with online retail.
Knowledge Capsule
Utilities: Leveraging the Power of Customer 2.0
Utilities are now dealing with Customer 2.0 – the New Energy Consumer. The proportion of subscribers who are digitally connected to their utilities is growing and has reached 44% according to a recent study.
Knowledge Capsule
Utilities: The Prosumer Opportunity
The new energy consumer is digitally enabled, hyper-aware, mobile, and social. SAP Hybris helps you find new business models to meet their needs.

Plug into the future with SAP Hybris omnichannel solutions

Competition is on the rise and deregulation, de-carbonization and decentralization are shaking up the field. Utilities need to offer more than just their core energy service.

With SAP Hybris omnichannel solutions, you can engage your customer – on any device and at any time – with an expanded portfolio of products and services, all designed to grow your revenue stream for the future.

SAP Hybris helps you analyze data quickly to create a clear picture of your consumer. That way, customer-service agents are transformed into trusted advisors. It’s all about selling  innovative, turn-key solutions and services, all in real time.

SAP Hybris: Personalized service makes your brand shine

SAP Hybris can give your service reps complete customer profiles that include situational data, prior purchase info, interaction history and best offers.

We know billing processes are complex. With SAP Hybris, simplify those processes and enable multi-sided business models with convergent billing. This makes it easier to sell add-on services or products and creates less complicated customer statements.

SAP Hybris: Omnichannel solutions powered by data

SAP Hybris takes the guesswork out of customer data. Bridge the gap between customer expectations and services, and future-proof your business model for an evolving digital marketplace.
Industry Solution Brief
SAP Hybris FAST FACTS for Utilities: Business Model Innovation (BMI)
New competitors are emerging for utilities, and SAP Hybris omnichannel solutions help you meet that challenge head on.
Blog Post
Utilities companies risk extinction if they fail to embrace business-model innovation
Utilities need to re-evaluate their products, delivery methods and understanding of individual customers – a concept we call business model innovation.
Industry Solution Brief
SAP Hybris Customer Engagement Solutions for Utilities
Modern customers are demanding. Deliver outstanding experiences every time with SAP Hybris.