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Keep your competitive edge with SAP solutions for telcos

Telecommunications companies face a unique set of challenges. The ever-changing combinations of devices, plans, and payment models can quickly complicate things.

To stay competitive, communication service providers need to deliver a first class omnichannel experience that’s hyper-personalized. With SAP, deliver the rich, seamless, and contextual experiences that will keep your brand competitive.

SAP Customer Experience: Personalized experiences for up-to-the-moment choices

Customers want uninterrupted access to a personalized experience they can use anytime and anywhere—and on any platform. With SAP, give customers up-to-the-moment, cohesive messaging and access to essential services on any device.

SAP omnichannel solutions make it possible to deliver the right information and content at the right time, on-demand.

Understand your customer better with SAP

Use data to learn about your customer’s preferences in real time. These insights let you offer responsive services, like an invitation to chat, a personalized special offer or a multi-media tutorial to help them make a purchase decision.

With SAP solutions, you can also let time-pressed customers use self-help tools for routine tasks—like checking data usage or managing a subscription — without the hassle of visiting a store location or phoning the call center.

Best-in-class engagement with SAP

Create outstanding engagement with a single view of the customer across all channels. SAP helps telecommunications companies offer a personalized customer experience that drives higher ARPU and brand loyalty, reduces churn rates, and saves costs.

White Paper
The Telco Edge: Maximizing ARPU

What are the unique challenges that telcos face in an omnichannel world? SAP explains how to create a true cross-channel experience across the customer lifecycle.

Analyst Report: MGI 360 Market Ratings Report; Agile Billing Solutions, 2016

Take a look at MGI 360 Market Ratings Report detailing the key requirements for billing software solutions – and how SAP can help.

Solution Brief
SAP Marketing for Telecommunications: Market to an Audience of One
Gain real-time insights into the context of each customer, and leverage these insights to deliver highly individualized customer experiences across channels.