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Re-Inventing The Grocery Shopping Experience

Cultivate relationships with shoppers by getting to know them across all channels. With SAP Customer Experience solutions you can give your customers the personalized, contextual offers that are the hallmark of great experiences.

Case Study
Coop@Home – New User Experience

To offer customers a unique experience, it takes a platform that enables experiences of this kind.

Solution Brief
Make Grocery Shoppers Happy.

Today’s consumers want more than a transaction, they’re looking for a relationship.

Case Study
SPAR: Digital Transformation from Traditional Retail to E-Commerce with SAP Hybris Commerce

Deliver the omnichannel engagement shoppers expect

When it comes to digital channels, finding products and placing orders must be fast and easy or the customer will abandon their cart – and maybe the retailer.

From intuitive ordering to great service, in store or online, SAP helps food retailers deliver a quick, easy and intuitive experience for busy customers.

Real-time insights drive customized experiences

Develop a deeper understanding of customers and use that data to deliver highly individualized customer experiences across channels. 

The “buy” is the limit: Endless innovation opportunities

Customers’ buying habits change all the time. Food retailers compete with brands that already know how to deliver on the promise of digital channels. Don’t wait for the competition to dictate your next move. With SAP Customer Experience solutions, be the first to win over the modern food shopper.

Shopping Then & Now
It’s time to seize the omnichannel grocery opportunity. See how SAP can help.
How Brookshire Grocery is Personalizing the Customer Experience
SAP helps Brookshire Grocery take their customer experience to the next level.

Shopping in the digital age: A tale of two grocery experiences

What do SAP experts have to say about the digitization of grocery? Jenn Vande Zande caught up with John McCoy, Digital Industry Advisor and Stephanie Waters, Retail Industry Principal.

Papa Murphy’s hops on digital ordering bandwagon with revamped site

Pizza chain Papa Murphy’s is angling to drive more mobile sales by introducing a new ecommerce platform built into its revamped Web site, suggesting that food and beverage marketers who do not continuously update their ordering tools are behind the times.

Amazon and Whole Foods: The new terrain ahead
Amazon has been ramping up their entry into the grocery retail market.
Increasing Online Sales with a New Store Based on SAP Hybris Commerce

Thanks to SAP Hybris Product Content Management (PCM), Nicolas – French Wine, Champagne and Spirits Retailer – has extensive documentation on its products, ensuring it maintains its knowledge for years to come.