Solutions for Retail:
The Power and Possibility of Omnichannel
The lines between channels are more blurred than ever, but consumers expect the same high-quality service whether they’re in the dressing room or loading up their online cart. Now is the time to forge strong relationships with your customers that will bring them back again and again.
SAP gives you what you need to deliver innovative and personalized shopping experiences customers demand, across every touchpoint.
At the heart of its operations, the SAP Hybris Customer Attribution solution offers a clear view into the true incremental value of its different marketing channels and campaigns. Jet.com can therefore focus on its strategy of offering customers “savings smart and simple” by working collaboratively with its retail partners.
Hear about SAP is helping Tata CLiQ breakthrough India’s infrastructure limitations to offer customers thousands of brand-name items on one online platform.
PwC and SAP jointly commissioned a research study, surveying over 300 retailers and 2,100 consumers across six countries in Europe to explore consumer and retailer perspectives on the integrated shopping experience.
The SAP Commerce Cloud, with guidance from SAP Customer Experience Expert Services, set the base for LIDS to build upon and continuously leverage the power of end-to-end innovation-driven digital transformation, as seamlessly as possible with an eye on the future.
Join us at SAP Customer Experience LIVE and learn how to deliver the great experiences your customers love. Check out this guide that highlights the “can’t miss” retail sessions.
The Body Shop has launched a mobile-first ecommerce platform. The new site, built on SAP Hybris, integrates content and ecommerce and is designed to enable customers to engage more effectively with it, wherever they live in the world.
Advanced artificial intelligence is a huge asset for improving the customer experience. If you’re more than just a consumer and are a retailer, these are trends that you need to pay attention to.
A recent study by McKinsey found that U.S. retailer supply chain operations who have adopted data and analytics have seen up to a 19% increase in operating margin over the last five years.
Keep reading to learn why cart abandonment is so prevalent, and the steps you can take to recapture potential sales in your business.