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Engage insurance customers beyond sales and claims

Build Relationships and Drive Growth Through Value Engagement

Bring back the personal touch with SAP Customer Experience Solutions For Insurance

The days of walking into an insurance agent’s office are gone. Most people are far more likely to comparison shop online. And yet, the personal touch between insurer and client has never been more critical if insurance is to be anything but a commodity.

And, because the majority of customers never think twice about their coverage until it’s time to renew or make a claim, insurers need to work at interacting with customers more often, and every interaction needs to be packed with value. SAP Customer Experience solutions for the insurance industry provide real-time information and detailed snapshots of your customers so you can engage with to rebuild and grow relationships.

SAP Customer Experience: Meet customer needs with data-driven insight

With SAP Customer Experience, you can expand your business model and show that you care about your customer outside of the single sale. Our solutions give you a complete look at your clients’ needs and circumstances so you can craft offers that make sense for them.

When you make relevant offers and give contextual advice across each touchpoint, you build share of mind and earn trust. With SAP Customer Experience, you become a valued advisor that understands and anticipates what your customer needs, and when.


Right now, your customers are most likely to contact you during times of stress. Providing a simple and personalized experience during that first call, email, Tweet, Facebook post or online chat reinforces your value. Armed with SAP Customer Experience solutions, you’ll enjoy the high rate of customer retention and the greater share of customer wallet that’s critical in a competitive marketplace.

SAP’s single platform for insurance makes it possible for you to grow your client base, drive revenues and provide more than just a policy to your customers.

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The Insurance Customer / Agent Experience in an Omni-Channel World

The insurance industry is undergoing tremendous change. Find out how your peers are managing the digital transformation.

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Insurance – Coming of Age in a Digital Future

Bring the personal touch back to the insurance industry with SAP Customer Experience, and rebuild the relationships customers crave.

Data Sheet
Financial Services Accelerator Data Sheet

Adapting to the needs of the omnichannel customer is easier than you think. Find out how to transform your business with SAP Customer Experience.