SAP Customer Experience: Engaging the new healthcare consumer
In the US, payers and providers are facing a myriad of critical, urgent challenges as the managed care industry transforms from volume-based to value-based systems. Among the most pressing challenges today is the emergence of the educated patient/beneficiary who demands more from their healthcare interactions. To effectively offer personalized engagement, companies must adopt a consumer-centric approach that serves people like never before.
In the new healthcare landscape, both payers and providers are facing some key challenges. An aging population, complexity, operational costs and increased pressure from the digital transformation are coupled with regulatory burdens. With SAP Customer Experience, you can turn data into action, drive integration, automate for cost savings and more.
An SAP Customer Experience Infographic describing the key challenges facing healthcare, and the actions healthcare payors and providers need to take.