SAP Customer Experience for Automotive: Driving customer expectations in the vehicle marketplace
New revenue opportunities far beyond the showroom floor are revving up in the automotive industry. The digital transformation is driving a changing role for dealerships, revised ownership models and financial services for customers, and a fresh take on aftermarket sales and service business.
SAP Customer Experience helps you fine-tune future growth opportunities while exceeding customer expectations. Our dealership integration solutions offer the ability to deliver a seamless, intelligent customer experience every time, across every channel and device.
42% of respondents to a supplier survey by SAP and AASA believe technology will impact the aftermarket in three to five years.
19% of respondents believe technology is already impacting the aftermarket now.
50% of suppliers are looking to add transaction capability directly with individual consumers, up from 8% currently.
Source: A commissioned study conducted by SAP and AASA, 2016