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Proactive Field Service

Are your field service operations living up to your brand promise?

Field service technicians are often your only representatives who set foot on a customer site, so it's vital that the work they do and the information they communicate lives up to your brand promise.

SAP Service Cloud synchronizes front and back offices, brand expectations and real-life experiences. It helps organizations of all sizes in all industries to deliver world-class field service

Redefine Field Service with SAP Service Cloud Portfolio

Field service has evolved. Technology has helped but so too has a greater understanding by organizations of the importance of all customer interactions. People appreciate now how field service can impact your brand image, and ultimately your ability to create longstanding customers.

SAP Service Cloud: The advantages for Field Service

Accelerate and optimize service execution by harmonizing front office engagements and back office processes.

Keep technicians connected and informed with consistent, online and offline mobile access.

Create proactive service and operational efficiency with smart analytics, including machine learning and IoT.

Allow customers to manage and review their installed base and reach out for assistance when needed.

Boost service performance and meet customer expectations by leveraging crowdsourcing and creating an on-demand service network.

Case Studies

Creating Core Moments with Field Service

With the new acquisition of Coresystems, learn about the dynamic customer base that is creating core moments with Field service and achieving increased return on investment.

Blog
The Workforce Evolution in Field Services: More than a gig!

This workforce revolution is underway, and the best response to a growing demand for expert services is access to a crowd of talented individuals. Discover the implications of workforce 2.0.

Solution Brief
Redefine Field Service with SAP® Service Cloud Portfolio

Learn how SAP Service Cloud is bringing the next generation of field service to our customers

Video
HOERBIGER: Digitization Fuels Efficiencies in the Energy Sector

As demands for energy increase and natural resources deplete, digitization creates opportunities. At HOERBIGER, compression technology is used to maximize natural resource extraction. SAP Cloud for Customer, SAP Cloud Platform and SAP S/4HANA has enabled a 360-degree view of the customer to deliver a superior service.