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Omni-Channel Call Center

Are you providing service experiences that will build customer loyalty?

The days where customer service was strictly a post-sales interaction are long, long gone - thanks, mostly, to the rise of social media, direct contact channels and review sites where discussions and interactions are often public. It is more important than ever for companies to reinvest and upgrade their customer service solutions.

SAP Service Cloud allows you to meet the transforming needs and volume of inquiries of your customers by serving them on their terms through their preferred communication channels and simplifying the customer journey with expert guidance.

Perfecting Customer Service with SAP® Service Cloud Portfolio

In the digital economy, customers are expecting more choices than ever to engage with organizations and have their service requests resolved quickly. How do you create experiences that make your customers happy and build their loyalty?

SAP Service Cloud: The advantages for good Customer Service

Accelerate issue resolution by harmonizing customer engagements and operational processes.

Extend service hours and provide more accurate answers quickly and automatically using a 24x7 customer service platform with a top-rated AI chatbot and knowledge base.

Benefit from native support for traditional and digital channels in a single cloud offering.

Reduce employee turnover by empowering agents with knowledge, insights, and tools and motivating them based on real engagements.

Enable continuous service and product improvements by creating a full feedback loop from case to resolution.

TUI Travel Best Run Business – Improving Customer Experiences

TUI Groups is the world's leading tourism organization. They provide tour operating, hotel, cruise ship and airline businesses.TUI has enriched their clients' experience by establishing 5000 destination agents at holiday locations, using SAP Service Cloud portfolio. Clients can now can book extra services and report irregularities.

Blog
How Gamification can Increase Call Center Productivity

Gamification concepts have been talked about at length as a marketing or sales technique, but what benefits can gamification have on your service organization?

Video Series
Learn the basics to achieve great customer service

See how SAP Service Cloud solutions can help you with your day to day call center needs

Forrester Total Economic Impact™ study
The Total Economic Impact™ of SAP Service Cloud

SAP commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying SAP Service Cloud solutions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of SAP Service Cloud on their organizations.