Omni-Channel Call Center
Transform your call center into a true customer-engagement center. Seamlessly orchestrate your omnichannel customer service, leverage AI-powered chatbots for quick answers and harmonize your front office engagements and back office processes.
Accelerate issue resolution and service execution by harmonizing customer engagements and operational processes.
Extend service hours and provide more accurate answers quickly and automatically using our 24/7 customer service platform with a top rated AI Chatbot.
Benefit from native support for both traditional and digital channels in a single cloud offering -no need for a separate contact center infrastructure.
Reduce employee turnover by empowering agents with knowledge, insights and tools and motivating them based on real engagements.
Enable continuous service and product improvements by creating a full feedback loop from case to resolution.
Proactive Field Service
Meet real-time service expectations. Keep customers informed on their service needs, scale your workforce to meet current demands and equip your service technicians with the right knowledge and tools on the go.
Create proactive service and operational efficiency with smart analytic, including machine learning and IoT.
Allow customers to manage and review their installed base and reach out for assistance when needed.
Boost service performance and meet customer expectations by leveraging crowdsourcing and creating an on-demand service network.
SAP Service Cloud: related content
To build a true CRM story, companies need to recognize the role of their service organization. We are in the age of a CRM evolution, an age that is defined by digitalization, disruption, automation, and predictive behavior, and customer service plays a key role in your CRM story. Here are 3 things to consider with CRM and customer service
See how HOERBIGER is transforming customer service with SAP Service Cloud and the Internet of Things technology of SAP Leonardo.