SAP Service Cloud
Transform your call center into a true customer-engagement center. Seamlessly orchestrate your omnichannel customer service, leverage AI-powered chatbots for quick answers and harmonize your front office engagements and back office processes.
Meet real-time service expectations. Keep customers informed on their service needs, scale your workforce to meet current demands and equip your service technicians with the right knowledge and tools on the go.
SAP Service Cloud: related content
To build a true CRM story, companies need to recognize the role of their service organization. We are in the age of a CRM evolution, an age that is defined by digitalization, disruption, automation, and predictive behavior, and customer service plays a key role in your CRM story. Here are 3 things to consider with CRM and customer service
See how HOERBIGER is transforming customer service with SAP Service Cloud and the Internet of Things technology of SAP Leonardo.