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Engage your customers when and where they want

Check out the recent Forrester study commissioned by SAP Hybris: The Digital Commerce Imperative: Seamless, Personalized, and Connected Customer Experiences.

SAP Commerce Cloud

Customers expect a great experience when they buy from you. With SAP Commerce Cloud, you’ll meet those expectations and deliver great experiences that gain their loyalty. Key benefits include:

- A single feature-rich commerce platform that includes product content management, experience management, personalization and order management, enabling organizations to deliver great digital commerce experiences and increase productivity while reducing TCO

- Increased business agility by offering the flexibility to quickly innovate, test, and differentiate customer experiences

- Features designed to address the unique requirements of many industries

- Support for any go-to-market business model, from B2C and B2B to B2B2C

- Pre-built integrations to core SAP systems

Learn why executives choose SAP Commerce Cloud to grow strategically.

Capabilities

B2C Commerce

Strengthen customer loyalty and increase sales with consistent, personal experiences for your customers. The B2C capabilities of SAP Commerce Cloud give your customers what they want, when they want it, every time they interact with your business – online or in the real world. With every interaction you can gain further customer insights, so when they come back you’re ready to deliver another great experience.

B2B Commerce

Create an omni-channel B2B experience to rival the best consumer sites. The flexibility and B2B functionality of SAP Commerce Cloud give your customers the freedom to save repeat purchases and buy in bulk while providing self-service and account management for buyers.

Product Content and Catalog Management

Consolidate product content and control information about your products with a built-in, easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really show off your products – including those syndicated from multiple suppliers.

Omni-Channel Fulfillment

One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection or delivery and benefit from fuss-free returns. You get to see all the order information in one place and have precise visibility of your stock.

Creating Contextual Experiences

Get customers engaged with your products by creating a one-to-one experience that’s relevant every time. With SAP Hybris Customer Experience, you can manage site layout and content across all channels and create highly personalized experiences for your customers. Use our modern merchandising tool as well as historical data and current behaviors to deliver the personal storefront that drives engagement and transactions.

Benefitting from a Commerce Cloud Designed for Your Industry

Every industry engages their customers and sells a little differently. Being able to get those nuances out-of-the-box can be a big advantage and start you on a short path to success. Not convinced? Hear from the experts.

Approaches and Considerations for Delivering Great Digital Customer Experiences

Watch this short webinar by Chris Fletcher of Gartner and Riad Hijal of SAP Customer Experience to learn about delivering great digital customer engagements.

Commerce for SME

SAP Commerce Cloud, standard edition is designed for small and medium-sized enterprises, giving you exactly what you need to be competitive today. And when you grow and need more advance capabilities, you can seamlessly transition to our enterprise edition. SAP Commerce Cloud will grow with you.

Architecture and Technology

The robust and modular SAP Commerce Cloud platform is designed to handle high traffic and order volumes. It’s flexible and scalable, so you can quickly add new components to the platform when your needs change and your business grows. And as the technology is based on standards, it’s simple and cost-effective to manage.

Omnichannel B2B and B2C commerce software

Engage with customers on any device with SAP Commerce Cloud. Keep your customers coming back with relevant, personalized experiences.

Data Sheet
SAP Commerce Cloud

SAP Commerce Cloud is the industry leading omnichannel commerce solution for organizations of all sizes. It includes all core components needed for great commerce experiences such as product content management, web content management, personalization, and order management. Find out how this solution can help your business win.

Video
The Digital Commerce Imperative

In this short video, Brendan Witcher of Forrester, discusses some of the key findings and insights from the recent research conducted on behalf of SAP Hybris in North America and Europe. Watch the video and download the companion report for more details.

Case Study

Annie Selke: Learn how to maximize the power of commerce along with the customer journey.