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Omni-Channel Order Management

Buy, collect and return – anywhere, anytime

Make purchases and returns convenient for your customers. With the order management capabilities of the SAP Commerce Cloud, you let them decide how they buy, collect and return their goods. They want to buy online, have a product delivered to their home but return it to a store? Easy. The order management component enables you to manage your inventory while your customer gets their goods and services how they want.

Order Management: key features

Let your customers choose to collect their purchases in store or have them delivered, with the same flexibility for returns.
Show stock availability across all channels in real time so your customers won’t be disappointed.
An intuitive user interface makes it easy for business users to manage the fulfillment process.
Gain a single view of inventory across your entire organization and optimize stock, sourcing and allocation rules.

The Order Management Cockpit:
Easily manage your stock and fulfillment processes with a single view of inventory and orders across all channels.

Case Study: The Entertainer

The Entertainer, the UK’s largest independent toy retailer, needed an omni-channel e-commerce platform to provide its customers with the choice of 30-minute click and collect and 90-minute home delivery. SAP Customer Experience delivered.

The results tell the story. A 42% increase in online sales and a 9% increase in the average order value confirm that giving customers choice and freedom encourages them to spend, and spend more. And with a 152% increase in mobile sales, this is a true omni-channel success story. Get the full story of how SAP Customer Experience helped The Entertainer boost sales and revenue.

The customization options and extensibility of the SAP Hybris platform were major contributing factors in enabling us to develop order fulfillment services that really set us apart, specifically the 30-minute click and collect and 90-minute delivery services.

Duncan Grant Multichannel Director at The Entertainer

SAP Commerce Cloud: related content

Data Sheet

SAP Commerce, order management

White Paper
Creating the perfect commerce experience for the omnichannel customer