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Forrester names SAP a leader in B2C Commerce

B2C Commerce

Give your customers what they want, when they want it, with omni-channel commerce.

Your customers demand a convenient, fast shopping experience that looks great and works wherever they are. SAP Commerce Cloud for B2C can help you deliver the consistent and personalized experiences, powered by machine learning, that will turn them from customers into fans, while giving you the tools to respond quickly to their changing needs.

You get the convenience and simplicity of a single platform that covers all channels – from mobile to chat to social to call center – and your customers get a great experience, every time.

Get running quick with minimal setup time with the SAP Commerce Cloud, B2C accelerator, our customizable sample commerce storefront that’s ready to go out of the box.

It’s a sample implementation with working storefront templates and the business tools, based on the proven best practices, and designed to speed implementation and lower total cost of owner-ship (TCO).

Take a closer look

Download these data sheets for more information about our commerce products:
Solution Brief: SAP Commerce Cloud

SAP Commerce Cloud enables organizations to deliver personalized digital commerce experiences. The feature-rich and comprehensive commerce platform simplifies digital transformation, reduces TCO, and accelerates time-to-value. Download the solution brief for an overview of our industry-leading commerce cloud platform.

Solution Brief: SAP Commerce Cloud, Context-Driven Services

Read more about how context-driven services can help you deliver contextual personalization and engage customers.

SAP Commerce Cloud for B2C: Key Features

Show your products in their best light with diverse, rich content to captivate customers.
Speak your customers’ language by adhering to regional customs and preferences.
Manage orders from any channel from one place and give customers the freedom to choose how and when they get their goods and services.

Create an experience that will have customers coming back for more. With SAP Commerce Cloud, context-driven services, you can detect the customer intent and deliver a real-time unique personalization experience that drives conversion.

Allow your customers to browse your entire catalog or quickly find exactly what they want. Our advanced search and navigation capabilities make it easy to explore your site, and give you full control over search results and ranking of products.

Build an online community that helps your customers make the right purchase. SAP Jam Communities integrates directly with SAP Commerce Cloud for B2C, and allows you to use content and reviews to boost customer confidence in your products.

ATB Financial

Learn how ATB Financial is winning their customers by delivering great customer experiences with SAP Hybris Commerce.

Tata CLiQ

See how SAP Hybris is helping Tata CLiQ breakthrough India’s infrastructure limitations to offer customers thousands of brand-name items on one online platform.

Every functionality we bring [our customers], they are using. They use the website as a tool to prepare to shop in-store. They go online and check the brands in the store, check the hours, the products; they want to see online what’s in the store.

Alexandre Aubry CIO at Groupe Galeries Lafayette

SAP Commerce Cloud for B2C: Related Commerce

Case Study

The Aldo Group steps into omnichannel shopping with SAP Customer Experience Solutions

Case Study

Annie Selke: Delivering better experiences and driving revenue growth with SAP Commerce Cloud.