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Innovate your business models and deliver a better customer experience

Go beyond selling customers products: sell them a personalized experience. Set your company apart from the competition by creating customer-focused subscription models with the right mix of products and services to capture narrow market segments

SAP Hybris Billing – Subscription Revenue Management for the Experience Economy

Innovate with agility and achieve transparency across the entire revenue management process with the most scalable, flexible, highly-automated billing, invoicing and revenue management solutions available today.

Recognized as a leading revenue management solution, SAP Hybris Billing gives you the power to nimbly deliver new innovative offers that set the consumer trend.

Accurately anticipate the impact of new pricing models, combining both products and services, basing offers on direct consumer insight, ensuring the best outcome.

Our solution in detail

Subscription Order Management

Acquire new customers with targeted subscription offers, give them the consistent omni-channel experience they demand with responsive changes to existing subscriptions that resonate and keep customers coming back for more.

Responsive Quality Control

Measure customer data in real-time or batch and react flexibly. Mediation by DigitalRoute makes sure data is collected, streamlined and consolidated for pricing and charging, while Service Control helps you act and react to that data, providing real-time service for a better user experience. This combination delivers a seamless flow of measured usage data directly from your network into downstream systems such as billing and fraud management.

Agile Charging

Put your customer at the center of your prepaid and postpaid subscription business models with tailored subscription offers brought to market faster than the competition. An intuitive, coding-free user interface provides usage-based pricing support, while shared revenue calculations results in accurate bills and happy partners.


The clearer and more accurate the bill you send your customers, the happier they will be and the fewer questions you’ll have to deal with. The invoicing component of SAP Hybris Billing pulls billing information from different lines of business and third-party partners, consolidating it in a single, clear summary. It also delivers more personalized services such as invoice-level discounting.

Versatile Document Management

With Digital Documents by OpenText you can easily create and personalize business communications – in both digital and hard-copy formats – including bank statements, bills, invoices and receipts without IT intervention. It integrates with other SAP Hybris customer service and commerce applications to keep your communications in one place so you can serve your customers better.

Customer Financial Management

Increase customer satisfaction and reduce lost revenue with our customer financials solution. It manages the revenue flow with highly-automated receivables and payments handling, through sophisticated credit and collections, giving your agents a 360° view of financial customer data for better, more relevant support.

Consolidated Billing

Streamline billing for complex products and services. SAP Hybris Billing, flexible solution billing lets you bring packages of products, subscriptions and usage services into a single quote, contract and invoice for better accuracy, satisfied customers and fewer payment delays.

Analyst Report
MGI 360 Market Ratings Report: Agile billing solutions, 2016

In the disruptive Digital Economy, businesses need billing solutions that will help them rapidly monetize new and evolving business opportunities. The MGI 360 Market Ratings Report details the key requirements for billing software solutions to fulfil these criteria. The report also sets out recommendations based on continuous research, analysis and field advisory work by MGI Research with input from clients, suppliers, ecosystem partners and industry practitioners.

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