How knowledge mangement can affect customers and agents:
Faster, better, more proactive service
Increased ability for self-service
Consistent information across channels
Improved service interaction time
Increased quality of incident resolutions
Greater ability of new agents to deliver
Provide in-the-moment product information
SAP Hybris Knowledge Central by MindTouch allows you to provide timely, relevant product information to both customers and agents. This helps support agents to resolve issues quickly and efficiently and customers to find answers on their own through self-service portals. Read our solution brief to learn more about how SAP Hybris Knowledge Central can help you improve your customer service experience.
The best support ticket is the one that doesn't need to be created. When a stubborn coffee machine has a breakdown, poor Denise is left to try and make things better. She turns to the web for help and has a surprising customer service experience with the help of SAP Hybris Knowledge Central by MindTouch.