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A composite organization achieved an ROI of 363%

In a 2017 Total Economic Impact™ study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud:

  • 363% ROI
  • Increased service and field representative efficiency by 40%
  • Raised income from upsell by 19%
  • Reduced call center operational costs by 42%

Want more details? Download the Forrester study commissioned by SAP.


"The Total Economic Impact™ of SAP Service Cloud"


The Total Economic Impact™ of SAP Hybris Cloud for Customer (now part of SAP Service Cloud), a 2017 Forrester Consulting study commissioned by SAP.

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