In a 2017 Total Economic ImpactTM study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud:
- 363% ROI
- Increased service and field representative efficiency by 40%
- Raised income from upsell by 19%
- Reduced call center operational costs by 42%
Want more details? Download the Forrester study commissioned by SAP.
"The Total Economic Impact™ of SAP Service Cloud"
The Total Economic Impact™ of SAP Hybris Cloud for Customer (now part of SAP Service Cloud), a 2017 Forrester Consulting study commissioned by SAP.