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IDP Putting the Customer at the Centre of Everything with SAP Customer Experience How IDP are using the SAP CX suite to help educate young people and deliver positive outcomes for them, their families and their home countries. Case Study
IDP enabling and empowering students with SAP Customer Experience Learn how students benefit before, during and after their education journey with IDP engaging them using the SAP Customer Experience suite. Case Study
American Kennel Club Drives Campaign Conversions with Identity-Driven Marketing

After implementing SAP Customer Data Cloud, the AKC saw a 75% increase in registration rates and 35% higher value-per-customer.

Case Study
Unibail-Rodamco Creates a Connected, Personalized Shopping Experience with SAP® Customer Data Cloud

With SAP Customer Data Cloud solutions, Unibail-Rodamco increased registration rates, mobile registrations, and loyalty card subscriptions.

Case Study
Canadian Olympic Committee Improves Campaign Costs with Customer Data

With SAP Customer Data Cloud solutions, the Canadian Olympic Committee improved Facebook campaign results and lowered cost-per-conversion.

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DC Thomson Media Creates a Single Customer View Across Multiple Domains

DC Thomson Media implemented the SAP Customer Data Cloud, resulting in a 5X boost in registration and an 800% improvement in campaign performance.

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Harvard Business Review Saves Developer Time and Resources with SAP Customer Data Cloud
Harvard Business Review Saves Developer Time and Resources with SAP Customer Data Cloud
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NewsLifeMedia Builds Digital Relationships with SAP Customer Data Cloud
NewsLifeMedia Builds Digital Relationships with SAP Customer Data Cloud
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Danone Nutricia Integrates Digital Commerce with SAP Customer Data Cloud
Danone Nutricia Integrates Digital Commerce with SAP Customer Data Cloud
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Provident Financial Drives Trusted Customer Experience with SAP Customer Data Cloud
Provident Financial Drives Trusted Customer Experience with SAP Customer Data Cloud
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Softonic Scales to Millions of Users with SAP Customer Data Cloud
Softonic Scales to Millions of Users with SAP Customer Data Cloud
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STV Boosts Viewer Engagement and Campaign Yields with SAP Customer Data Cloud
STV Boosts Viewer Engagement and Campaign Yields with SAP Customer Data Cloud
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Frontier Communications Standardizes Security and Customer-Centricity Frontier Communications Standardizes Security and Customer-Centricity Case Study
ESI Media Uses First-Party Data to Drive Ad Revenue with SAP Customer Data Cloud ESI Media Uses First-Party Data to Drive Ad Revenue with SAP Customer Data Cloud Case Study
Burbanx Creates an Integrated Technology Stack for Equidia with SAP Customer Data Cloud Equidia leveraged the SAP Customer Data Cloud to reach over 5 million users. Case Study
TUI Travel Best Run Business - Improving Customer Experiences by SAP Cloud Solutions TUI Groups is the world's leading tourism organization. They provide tour operating, hotel, cruise ship and airline businesses. TUI has enriched their clients experience by establishing 5000 destination agents at holiday locations, using SAP Service Cloud & Commerce Cloud. Clients can now book extra services and report irregularities. Case Study
Group Beaumanoir Cache-Cache: Expands the fashion market in China leveraging SAP Hybris Commerce Cache-Cache, the sub-brand of Group Beaumanoir, collaborates with Keyrus, the solution execution partner of SAP Customer Experience, to deliver French innovative fashion concepts to Chinese consumers. They developed a united SAP Hybris Commerce solution across all channels, integrating product content, business operation and channel expansion. Case Study
American Cancer Society Adopts a 360-Degree Constituent View with SAP Customer Data Cloud

SAP Customer Data Cloud helped American Cancer society to get more than 1.8 million new user registrations.

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elseco: Enabling an Intelligent Approach to Underwriting Specialty Risks with SAP solutions Privately owned, global insurance platform elseco wanted to enable growth and exploit Big Data. Its pioneering integrated fintech platform now brings together manufacturers and operators of rockets, satellites, oil platforms, power plants and planes with firms that provide fuel and underwrite insurance for their businesses. Case Study
Thrush Aircraft: Transforms Customer Engagement with Integrated, End-To-End SAP C/4HANA Cloud Solutions Thrush Aircraft chose, KPIT, an SAP Gold Partner, to drive a 14 week rapid deployment of SAP Marketing Cloud that did not require any additional IT resources in house and providing immediate results through an end-to-end SAP integrated platform. Case Study
China Grand Auto: How an Automobile Empire Builds an E-commerce Platform with SAP Hybris China Grand Auto Co. Ltd. is the largest automobile dealership and service group in China. It is the leading dealership and service group for luxury passenger vehicles and the largest passenger vehicle finance lease provider in China as well as the largest dealer for used cars. In addition, it is the most profitable automobile dealership group with the greatest market value in the world. Case Study
GEA Aligning Marketing, Sales, and Service with SAP Solutions

In order to remain agile, the group restructured its operations presenting the ideal opportunity to reconsider its CRM processes. With SAP solutions, GEA now collates all customer information into one central source.

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Office Depot: Meeting and Exceeding Customer Expectations with SAP Commerce Cloud SAP Customer Experience proved to be the only provider that offered an all-in-one solution with the option to integrate systems. The professional click with SAP Customer Experience was also a decisive factor Case Study
Sopharma Trading: Sparks Continued Growth Across the Business with SAP Hybris Commerce Sopharma Trading provides medicines, food supplements, medical devices, medical equipment and more to pharmacies, hospitals and other players in the healthcare sector in Bulgaria. By deploying a solution from SAP, the company can serve its huge number of customers with a wide variety of products efficiently, sparking continued growth. Case Study
doTERRA: Providing an Immersive Online Experience with Multiple SAP Hybris Solutions Running on SAP HANA® doTERRA is rolling all the solutions out globally. The company is also planning to further improve the customer experience with SAP Hybris Marketing. The solution will allow doTERRA to customize offers and recommendations to its customers. Case Study
The Shilla Duty Free: Increased Revenue and Customer Loyalty with SAP Commerce SAP Commerce solution has contributed greatly to the sales growth of the online shop in recent years. Case Study
Tommy Bahama: SAP Hybris Commerce Brings the Ability to Expand and Evolve Product Offerings, Leading to Continued Growth Hear how Tommy Bahama CEO Doug Wood delivers the 'island life' with SAP as the foundation for company operations. SAP Hybris Commerce brings the ability to expand and evolve product offerings based on customer preference and personalization, leading to continued growth. Case Study
SPAR: Digital Transformation from Traditional Retail to E-Commerce with SAP Hybris Commerce SPAR is one of the most important food grocers in Austria. SAP Hybris Commerce gives SPAR the opportunity to respond to business and market demands. In addition to SAP for Retail and SAP HANA there is an Interface between SAP Hybris Commerce, logistics and ERP system. Case Study
Emmi Group: How does technology help a milk and cheese company create a better consumer experience? When Emmi started their Digital Transformation the number one priority was the Digital Consumer Experience. The aim was to know the consumer better and shift from traditional marketing to personalized digital marketing.  Case Study
Palladium Group: Creating Long-term Value with SAP Marketing Cloud Palladium Hotel Group is a Spanish company with 13,000 rooms in 6 different countries. With SAP Marketing Cloud solutions, Palladium Hotel Group increases 22% Email open rate, 55% faster campaign creation, and more customer engagement. Case Study
SEA Group: Digitalizing Customer Engagement with SAP Marketing With SAP Marketing, SEA is able to reduce costs in ownership, have access to real time data and able to increase customer satisfaction significantly, meeting their goals for growth and higher sales. Case Study
New Era Cap: Entering a New Era of E-Commerce with SAP Commerce Cloud in only 5 Months

New Era implemented SAP Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. The cloud solution was the perfect fit for New Era’s cloud-first approach and modern, agile culture.

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FC Bayern Munich: Engages with Soccer Fans Leveraging the Combination of SAP Hybris Commerce & Marketing

Germany’s FC Bayern Munich is one of the leading soccer clubs in the world with over 650 million fans. In order to reach global audience, the club relies on SAP solutions.

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MEGA eG: Conquering the B2B Craft Sector with SAP Customer Experience Solutions Based on SAP HANA®

MEGA eG is a German assorted goods wholesale business for craftspeople, like painters, floor layers and plasterers. Today, MEGA eG serves 45,000 customers, provides 75,000 products and processes 1.7 million orders annually. With SAP Hybris Commerce and SAP Hybris Marketing powered by SAP HANA, MEGA eG is able to deliver a new online shop including the Customer Self-Service Portal (MyMEGA). With the new B2B commerce site, MEGA eG can now meet the customer expectations anytime and anywhere.

For more customer insights and facts please read the case study here.

Case Study
Angus & Robertson Bookworld: Writing a New Chapter in Customer Experience with SAP Hybris Commerce for B2C By implementing SAP Hybris Commerce for B2C and SAP Hybris Product Content Management, the enterprise empowered business users to easily retool and deploy functionality to an ever-increasing number of digital channels and consumer touchpoints. Case Study
Doka Group: Cements a First-class Customer Experience and Nails Down Major Cost Savings with SAP Hybris Commerce Doka Group transforms into an omni-channel business, enabling clients to place orders via a new online shop based on SAP® Hybris® Commerce Accelerator for B2B, delivered by ecx.io – an IBM Company. Case Study
TXU Energy: Extending the Customer Relationship beyond Commodities with SAP Hybris Billing

TXU Energy addressed these demands by introducing new products, such as Web-controlled thermostats and home and HVAC system service warranties. But its existing solutions were not designed for these offerings.

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Lieferladen.de: Fresh Food with One Click Leveraging SAP Hybris as a Service (YaaS) Lieferladen.de is a online grocery shop delivering regional and fresh products leveraging a cloud-based e-commerce solution from SAP Hybris. Case Study
mobilcom-debitel: Mit SAP Hybris Commerce können Kunden zukünftig neue digitale und Instore Funktionalitäten nutzen (German language only)

Der Digital-Lifestyle Provider, mobilcom-debitel bietet mit SAP Hybris Commerce neue innovative Funktionalitäten, die den Kunden ein neues Shopping Erlebnis bereitet.

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DNA: Digital Business Transformation Journey with SAP Hybris Commerce DNA is one of the leading operators in the Finnish telecommunication market and started the digital business transformation journey in 2014. SAP Hybris Commerce helps DNA to improve its IT landscape by delivering personalized online services and excellent customer experience. Case Study
Frucor Suntory: Driving Growth through Digital Transformation with Full Range of SAP Hybris Solutions
Frucor is deploying SAP Hybris solutions to build its online presence and worked with Oxygen, A DXC Technology Company, to develop a digital growth program. As a result, it has increased reach and online sales, improved business-to-business sales, ordering, and enhanced customer engagement. In addition, the deployment was successfully completed on time and within budget.
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Karma Automotive: Can a Customer Experience be as Luxurious as a Sports Car?

As a young startup, Karma Automotive manufacturers cars that are rolling pieces of art powered by next-generation hybrid technology. From design to manufacturing and delivery, Karma Automotive is running fast, efficient, and flexible operations with increased visibility into customer interactions and vehicle performance. With SAP Hybris® Commerce and SAP Hybris Cloud for Customer solutions, the company reaches a seamless customer experience.

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LIDS: Advancing Digital Transformation with Help by SAP Hybris Cloud Services and Expert Services By implementing a platform to support business growth objectives and meet the rising demands of e-commerce, positioning the company more effectively in the market and gain a competitive edge SAP Hybris Commerce Cloud solution suited our needs best. Case Study
Swisscom: Scaling for Business Transformation and Offering New Digital Services with SAP Hybris Billing

Business Model Transformation towards pay-per-use pricing models is a key trend in the Telecommunications and Professional Services industries. With a homegrown billing solution that did no longer scale and offer the necessary flexibility, Swisscom was not able to provide new future digital services to their customers. Swisscom strategically decided to move to SAP Hybris Billing, enabling their business model transformation along key dimensions.

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Maxim Integrated: Driving Digital Teams to Enable Increased Global Sales Growth Maxim Integrated: Driving Digital Teams to Enable Increased Global Sales Growth with SAP Commerce Cloud Case Study
JAB ANSTOETZ Group: Helping Customers Find their Dream Fabrics Quickly from among Thousands of Choices with SAP Hybris Commerce

JAB ANSTOETZ Group focuses on stylish living and exquisite textiles. The group sells fabrics, sunshades, wallpapers, floorcoverings and furniture in sophisticated designs. Offering a portfolio spanning 3,000 items in 20,000 different colors and variants, JAB ANSTOETZ Group retails exclusively through its large dealer network.

The company selected SAP Hybris Commerce to ensure simple integration with its mission-critical SAP ERP application. Sharing product details, inventory and other data is essential for JAB to provide a state-of-the-art experience to dealers and consumers.

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IPKO: Achieving a Customer-centric Transformation with SAP Hybris Billing IPKO needing flexible rating capabilities and the ability to invoice across a complex customer hierarchy. It also needed to be able to support a growing post-paid customer base with advanced discounting and that the ability to create a single invoice from multiple rating and billing systems. Case Study
Jet.com: Driving Customer Activation Using the SAP Customer Attribution Solution Integration of the SAP Customer Attribution solution model faster and more accurate than other attribution providers. Case Study
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