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Tumi: Expanding into New Online Markets Provides Massive Revenue Growth
Listen how TUMI expanded its retail presence with SAP Hybris Commerce
Christian Rohr from SAP Hybris, shares insights on the challenges and secrets of effective digital merchandising and the key features and business benefits of SAP Hybris Merchandising.
Communities Impact on the Customer Experience
Watch this video to learn the key issues that customer communities help to solve to create a loyal, engaged customer-base.
Purchasing Power: Providing Customers with a Revolutionary, Stress-free Buying Experience and a Responsible Way to Pay
Learn how Purchasing Power leverages the SAP Hybris Suite to provide an overall enhanced customer experience.
SAP Hybris Billing, customer financials
Differentiate your financial services with customer-centric revenue and collections processes.
Unlock Net New Revenue
This Vlog is the third in a series for the Utilities sector. We will cover how to offer a consistent customer buying experience, raise adoption rates, and increase revenues across all channels.
Achieve Customer Service Excellence
This Vlog is the fifth in a series for the Utilities sector. We will cover how to achieve customer service excellence by empowering your front line.
ALBtelecom: Achieves 100% Customer Satisfaction with SAP Hybris Billing
Customer Interview with ALBtelecom
SAP Hybris Digital Asset Management by OpenText
SAP Hybris Digital Asset Management by OpenText, enables you to organize and centrally manage all digital assets across channels.
Bestore: Solving the Challenges of Singles’ Day in China with SAP Hybris Omni-Channel Transformation
Bestore implemented flexible, scalable online ordering solutions based on SAP Hybris B2C Commerce. Bestore can now meet the needs of all its customers, boosting profitability.
Best Practices for Customer Community Strategies
Watch this video to gain best practices from key thought leaders on how to empower and engage your customers leveraging communities.
Defining Omni-channel Excellence in B2B
The need to integrate point solutions (e-commerce, marketing, sales and service) into a B2B omni-channel strategy are more clear than ever.
SAP Hybris Knowledge Central by MindTouch
Deliver the latest product and service information across multiple channels to engage customers more effectively and profoundly influence brand loyalty.
Purchasing Power: Achieves Double Digit Revenue Growth with Best in Class E-Commerce Platform
With SAP Hybris Commerce, Purchasing Power has seen a dramatic 35% increase in website conversion along with double digit revenue growth.
SAP Hybris Cloud for Customer facilitates collaboration for better service and sales engagements
Summit Electric chose SAP Hybris Cloud for Customer to obtain a mobile platform for the field, a 360 degree view of the customer and instant insight into customer information.
The Customer Journey eBook
In this e-book, you’ll learn how to create powerful customer engagements with every interaction.
ALBtelecom: Customer Experience Transformation with SAP Hybris Billing
ALBtelecom has been the first choice of Albanians when it comes to communication. Learn how they transformed the customer experience with SAP Hybris Billing solutions.
Forrester Consulting: Supporting the Buyer Journey with Customer Service
Learn how service organizations can broaden their impact on the organization, leveraging customer communities.
Analyst Commissioned Research
High Technology: The Aftermarket Opportunity
Aftermarket boosts revenue through ongoing sales. To stay competitive, OEMs must deliver world-class aftermarket capabilities coupled with self-service.
The Next Generation of Customer Service: SAP Customer Engagement Center
SAP Customer Engagement Center -transform your service organization into a true customer engagement center.
O.C. Tanner: Modernizing Business Practices with SAP S/4HANA® and SAP Hybris Commerce
Hear how employee recognition company, O.C. Tanner uses SAP solutions such as SAP S/4HANA and SAP Hybris Commerce to modernize business practices.
Praktiker: Rebuilding Brand Appeal with a New Web Shop Window powered by SAP Hybris Commerce – and Watching Sales Rise by 30%
Learn how Praktiker recently transformed its web capabilities based on SAP Hybris Commerce solutions integrated IBM.
Benefits of Aligning Your Community Strategies
Watch this video to learn more about how to provide a seamless, engaging customer experience that transcends internal silos.
Right Offer at the Right Time
This Vlog is the second in a series for the Utilities sector. In this use case we will cover how to win customers by engaging them at the right moment with the right offer.
Vestas supports renewable energy and drives revenue growth by 40%
With SAP Hybris Sales Cloud & Service Vestas is responding to customer needs faster and provide the right customer service the first time.
Unifying Commercial Banking
Unify the commercial bank and make it greater than the sum of its parts in the digital age through better customer understanding and specialist team collaboration.
The Customer Engagement Imperative for Communication Service Providers
CSPs can maximize revenue and decrease operational costs by ensuring a consistent omni-channel approach to customer engagement and care.
High Technology: Leveraging the Power of the Customer
People are now connected through smart mobile devices, and this impacts everyone. This has changed attitudes towards the most fundamental components of commerce.
EJOT: Offering Premium Quality Products Online leveraging the SAP Hybris Commerce Solution
Using SAP Hybris Commerce and SAP Hybris Product Content Management, EJOT established an online shop that lives up to the company’s high standards of quality.
Utilities: The Prosumer Opportunity
Digital disruption means substantial industry changes as digital and mobile technologies grow. New energy consumers are digitally enabled, aware, mobile, and social.
MWD Advisors: SAP Jam Communities: Brining Engagement to Commerce
In this report, MWD Advisors examines SAP Jam Communities for SAP Hybris’ product differentiation and strategy. To learn more, download a complimentary copy of the report.
Analyst Commissioned Research
Royal Cup Coffee and Tea Delivers Exceptional Buying Experiences
With SAP Hybris Sales Cloud, Royal Cup anticipates 100% growth for opportunities in sales pipeline this year and expects revenue growth of 30 to 40% in the next 5-10 years.
The Aldo Group: Steps into Omni-Channel Shopping with SAP Hybris Commerce
ALDO turned to SAP Hybris solutions, enabling an overhaul of the company’s existing architecture and a shift toward the future of omni-channel shopping.
Business Problems Addressed by Customer Communities
Watch this video to learn how communities are an essential element for organizations to positively impact the customer experience.
Pregis: Simplifying Protective Packaging with SAP Hybris Sales Cloud and SAP S/4 HANA
Using SAP S/4HANA and SAP Hybris® Cloud for Sales, Pregis deployed a cohesive solution to support its aggressive, customer-centric growth strategy.
Context, Commerce and Customer: Best Practices to Exceed Expectations Report
This research report conducted by CMO Council examines how system disconnects and deficiencies within marketing and commerce organizations are impacting the delivery of customer experiences.
Manufacturing: Harmonizing Processes Around the Customer
Manufacturers traditionally have difficulty sharing data and analytics between departments, channels, countries, and locations, resulting in a process gap for OEMs.
Insurance – Coming of Age in a Digital Future
Digital has transformed insurance to a commoditized and impersonal business. Explore meeting these challenges through best practices and a reimagined business model.
PostNL: Simplifying Charging Processes with SAP Hybris Billing
Customer Interview with PostNL.
Genuine Parts: Advances Customer Buying Experience with SAP Hybris Commerce
With SAP Hybris Commerce, Genuine Parts is able to provide a best-in-class digital experience for its B2B & B2C customers, driving top line revenue and redesign the ways employees work.
Utilities: Leveraging the Power of Customer 2.0
Utilities are now working with the New Energy Consumer. The number of subscribers who are digitally connected to utilities has reached 44% according to a recent study.
High Technology: Harmonizing Processes Around the Customer
Buyers of high technology are expecting a consistent and compelling experience at every stage across all channels.
SAP Hybris Commerce, Entitlement & Metering
Monetize and manage access to content and services to drive continuous customer engagement.
Understand Customer 2.0
This Vlog is the first in a series for the Utilities sector. We will cover how to understand the new energy consumer by creating deep customer profiles.
Morgan vs. The Home Theater System
Deliver end-to-end service excellence with SAP Hybris Service Solutions.
SIG Plc: Enhancing their Online Presence with SAP Hybris Commerce
Customer Interview with SIG Plc during SAP Hybris summit 2016
The Path to the Connected Distributor
Wholesale distributors must seriously review and redefine their business models to capitalize on the digitally connected B2B buyer.
Alcon: Changing the Game on Vision Care with SAP Hybris Solution
Learn how Alcon, the largest vision care company on the planet, is using SAP Hybris Commerce to change the game on vision care.