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Karma Automotive: Can a Customer Experience be as Luxurious as a Sports Car?

As a young startup, Karma Automotive manufacturers cars that are rolling pieces of art powered by next-generation hybrid technology. From design to manufacturing and delivery, Karma Automotive is running fast, efficient, and flexible operations with increased visibility into customer interactions and vehicle performance. With SAP Hybris® Commerce and SAP Hybris Cloud for Customer solutions, the company reaches a seamless customer experience.

Case Study
LIDS: Advancing Digital Transformation with Help from SAP Commerce Cloud and SAP Expert Services Since 1995, LIDS Sports Group has been a major retailer of sport merchandise and athletic headwear. As LIDS grew, so grew the need for an enterprise platform to meet the demands of the digital era and to develop strong, meaningful connections with its customer base. Case Study
SAP Hybris Commerce solutions for insurance

The SAP Hybris Commerce financial services accelerator enables insurers to provide an omni-channel experience that exceeds customer expectations.

Industry Solution Brief
Swisscom: Scaling for Business Transformation and Offering New Digital Services with SAP Hybris Billing

Business Model Transformation towards pay-per-use pricing models is a key trend in the Telecommunications and Professional Services industries. With a homegrown billing solution that did no longer scale and offer the necessary flexibility, Swisscom was not able to provide new future digital services to their customers. Swisscom strategically decided to move to SAP Hybris Billing, enabling their business model transformation along key dimensions.

Case Study
Maxim Integrated: Driving Digital Teams to Enable Increased Global Sales Growth Maxim Integrated: Driving Digital Teams to Enable Increased Global Sales Growth with SAP Commerce Cloud Case Study
SAP Hybris Commerce, Financial Services Accelerator solutions for banking

The SAP Hybris Commerce Financial Services Accelerator lets your bank quickly deliver a superior personalized, omnichannel banking experience to your customers.

Industry Solution Brief
JAB ANSTOETZ Group: Helping Customers Find their Dream Fabrics Quickly from among Thousands of Choices with SAP Hybris Commerce

JAB ANSTOETZ Group focuses on stylish living and exquisite textiles. The group sells fabrics, sunshades, wallpapers, floorcoverings and furniture in sophisticated designs. Offering a portfolio spanning 3,000 items in 20,000 different colors and variants, JAB ANSTOETZ Group retails exclusively through its large dealer network.

The company selected SAP Hybris Commerce to ensure simple integration with its mission-critical SAP ERP application. Sharing product details, inventory and other data is essential for JAB to provide a state-of-the-art experience to dealers and consumers.

Case Study
SAP Customer Attribution solution video Gain insight into the performance of every marketing touch point and optimize your marketing strategy. Video
Change your digital measurement and optimization game SAP Hybris Customer Attribution Solution Brief Product Collateral
Matt’s Motorcycle: a chatbot and cobrowsing story Empowered by SAP Hybris, discover how Matt's insurance company is easily able to answer his questions, help him file a claim and get him back on his motorcycle in no time. Video
IPKO: Achieving a Customer-Centric Transformation with SAP BRIM As a long-time user of the SAP ERP application, it made sense for IPKO to launch the charging component available in the SAP Billing and Revenue Innovation Management solution. Case Study Driving Customer Activation Using the SAP Customer Attribution Solution Integration of the SAP Customer Attribution solution model faster and more accurate than other attribution providers. Case Study
Customers are calling the shots

Customers are calling the shots: It’s time for retailers to get fit for the digital age

The Total Economic Impact™ of SAP Hybris cloud for customer (service) This Forrester study provides readers with a framework to evaluate the potential financial impact of SAP Hybris Cloud for Customer on their service organizations. Analyst Commissioned Research
coop@home: New User Experience The latest SAP C/4HANA technology, plus a tailored, user-friendly design, makes grocery shopping in Coop's online supermarket even faster, easier, and more intuitive. Case Study
Tata CLiQ: achieving a monumental goal Internet shopping in India has overtaken the U.S. to become the world’s second largest internet market. With SAP Hybris, Tata CLiQ offers local businesses a chance to compete for retail business. Customers can choose the seller they want to buy from. Video
Developing Innovative Solutions: SAP SuccessFactors Learning Marketplace Combining the power of SAP Hybris Commerce and SAP SuccessFactors Learning: developing innovative solutions Case Study
Tata CLiQ: Transforming the Digital Marketplace with SAP Solutions for Improved Customer Satisfaction Internet shopping in India has overtaken the U.S. to become the world’s second largest internet market. With SAP Hybris, Tata CLiQ offers local businesses a chance to compete for retail business. Customers can choose the seller they want to buy from. Case Study
French Wine, Champagne and Spirits Retailer: Increasing Online Sales with a New Store Based on SAP Commerce Thanks to SAP Product Content Management (PCM), Nicolas has extensive documentation on its products, ensuring it maintains its knowledge for years to come. Case Study
SAP Hybris Billing, mediation by DigitalRoute Learn how SAP Hybris Billing, mediation by DigitalRoute turns raw data into critical business information. Product Collateral
Putting the customer in context Putting the Customer into Context - The Next Step to Delivering Exceptional Experiences Webcast
SAP Hybris Billing, invoicing SAP Hybris Billing, invoicing offers a flexible solution for automating the billing and invoicing process. Product Collateral
TUI Poland: Reaching New Heights in Traveler Satisfaction with the SAP Commerce Solution With SAP Commerce TUI Poland can engage customers channel irrespectively and build brand strategy. Case Study
Jenny and the “not 2 cool” apartment See how CoolAir2U uses social customer service and machine learning to recognize Jenny’s issue and quickly get her air conditioner back up and running! Video
Microservices: Re-writing the future rules of customer service

Great service is consistent, adaptable and flexible. Learn how microservices are changing the world of customer service.


White Paper
Make customers happy with the SAP Hybris service cloud portfolio

With SAP Hybris Service Cloud addresses priority customer issues through simplified service delivery, timely customer insights and the right people with the right parts and knowledge at the right time.

Product Collateral
Using advanced analytics to track the customer journey in insurance Leading-edge Solutions help insurers better understand and enhance the customer experience. White Paper
SAP Partner Catalog Launch SAP Hybris Expert Services help launch SAP Partner Benefits Catalog with SAP Hybris Commerce powered by SAP HANA on Monsoon platform. Case Study
Vinnie’s breakdown: a self-help story SAP Knowledge Central by MindTouch - The best support ticket is the one that doesn’t need to be created! Video
TEREX MHPS: launches online store to simplify order handling and processing Based on the SAP Commerce solution, TEREX MHPS launched an online store with a built-in product configurator. Customers can independently construct complete products and place an order with just a few clicks—anytime and anywhere. Case Study
Maui Jim: Personalizing the Customer Experience and Going Global with SAP Expert Services When evaluating implementation services for digital commerce platforms, Maui Jim chose SAP Expert Services for their deep solution knowledge and the ability to drive a long-term digital strategy. Case Study
Exploring the business impact of service on customer engagement This whitepaper, led by Aberdeen, shows how companies achieving service excellence also gain higher ratings in customer satisfaction, NPS and customer retention. White Paper
SAP Hybris Marketing Webinar – Win the customer not just a visitor 30th March yMarketing Webinar Recording. Presented by Izabela Wisłocka (PwC) and Adam Goljan (SAP). Video
Cintas: Delivering a Digital Customer Experience with SAP Solutions and SAP Commerce With support from partner SAP Expert Services, Cintas Corporation implemented an end-to-end solution based on the SAP Commerce solution, the SAP ERP application, and SAP CRM powered by SAP HANA®. Case Study
Insurance megavendors shift focus to digital platforms The new Gartner report discussed how Insurance Megavendors are changing their digital platforms to support customer experience, analytics and IoT requirements. Analyst Report
Boost customer experiences by combining self service and agent-assisted service This whitepaper looks at the customer journey and examines how self-service and communities are (or aren’t) working effectively. White Paper
SAP Store gains greater efficiencies thanks to SAP Hybris Commerce upgrade SAP runs SAP: learn how SAP Hybris Expert Services took the SAP Store to next level with an upgrade to SAP Hybris Commerce v. 6.0 Case Study
2017 Retail Study: Customers are calling the shots Get the findings from PwC research study exploring consumer and retailer perspectives on the integrated shopping experience. White Paper
Digitally engaging food shoppers for dummies Learn about new trends that are changing the face of food shopping and look at the profile of the new food shopper. eBook
New Pig Corp: Soaks up the Benefits with SAP Hybris Commerce Solution New Pig Corporation, a leading manufacturer of absorbents and supplier of leak and spill control products, used SAP Hybris solutions to upgrade the online buying experiences for its B2B customers. Case Study
TXU Energy: Increasing Revenue by Crafting the Right Pricing Offers in Real Time with SAP Hybris Billing TXU Energy: Increasing Revenue by Crafting the Right Pricing Offers in Real Time Case Study
SAP Commerce Cloud SAP Commerce Cloud enables organizations to deliver personalized digital commerce experiences. Product Collateral
SAP Hybris Marketing Cloud – Free Trial

A series of videos related to SAP Hybris Marketing Cloud – Free Trial, a solution that brings together tools so you can understand and engage your customers.

ATB Financial: Driving Customer Digital – Banking Sales, Onboarding, and Activation with SAP Commerce Based in Alberta, Canada, ATB is a regional leader in providing loans, deposits, treasury services, investments, and wealth management to its customers. The challenge of managing such a broad spectrum of customers and services led ATB Financial to consider, select, and implement the SAP Commerce solution. Case Study
T-Sytems: Leveraging SAP Hybris Billing to Improve their Business Processes Jurgen Lumb lead of the Hybris Billing solutions from T-Systems leads an interview about how T-Systems best utilizes the Hybris Billing solutions. Case Study
Overview of SAP Hybris for Utilities

This video provides an overview of the full SAP Hybris Suite and how it helps Utilities transform themselves to deliver exceptional experiences, add new channels and evolve their business models.

Trek Bicycle Corporation: Brings Bikes and Gear Directly to Customers with SAP Hybris Commerce Trek Bicycle Corporation works with SAP Hybris to launch a centralized commerce shop, giving customers direct access to their bikes and gear online. Case Study
Overview of SAP Hybris for Automotive

This video will provide an overview of the full SAP Hybris Suite and how it helps Automotive companies transform themselves to deliver exceptional experiences, add new channels and evolve their business models.

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