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Omnichannel Customer Engagement

Customers expect a seamless support experience across all channels including self-service. Many customers get frustrated when trying to get through to their utility, the problem is compounded because of the many different channels they might use. If a utility has put all its money into a new IVR system, but customers are choosing to use email or Twitter instead, then the customer feels underserved.

This Vlog is the fourth in a series for the Utilities sector. We will cover how to establish a true omnichannel customer service platform to delight your customers.