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Case Study

ISN: Increase 500x in Site Traffic, Double their Average Order Size, and Increase Overall Customer Satisfaction with SAP Hybris Commerce

Integrated Supply Network (ISN) supplies tools and equipment to more than 20,000 businesses worldwide. With such a large customer base, personalized customer experiences can be a tall order. SAP hybris Commerce helped them deliver a more unified experience that increased customer intimacy, leading to a 500x increase in site traffic, doubled the average order size, and increased overall customer satisfaction.