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TUI Travel Best Run Business - Improving Customer Experiences by SAP Cloud Solutions TUI Groups is the world's leading tourism organization. They provide tour operating, hotel, cruise ship and airline businesses. TUI has enriched their clients experience by establishing 5000 destination agents at holiday locations, using SAP Service Cloud & Commerce Cloud. Clients can now book extra services and report irregularities. Case Study
SAP Customer Experience Self-Service Accelerator For Utilities by SEW The SAP Customer Experience Self-Service Accelerator for Utilities by SEW offers a wide range of Web, mobile, or multichannel self-service capabilities. Industry Solution Brief
Group Beaumanoir Cache-Cache: Expands the fashion market in China leveraging SAP Hybris Commerce Cache-Cache, the sub-brand of Group Beaumanoir, collaborates with Keyrus, the solution execution partner of SAP Customer Experience, to deliver French innovative fashion concepts to Chinese consumers. They developed a united SAP Hybris Commerce solution across all channels, integrating product content, business operation and channel expansion. Case Study
elseco: Enabling an Intelligent Approach to Underwriting Specialty Risks with SAP solutions Privately owned, global insurance platform elseco wanted to enable growth and exploit Big Data. Its pioneering integrated fintech platform now brings together manufacturers and operators of rockets, satellites, oil platforms, power plants and planes with firms that provide fuel and underwrite insurance for their businesses. Case Study
Innovating for Exceptional Customer Experiences What does it take to provide engaging customer experiences? How are companies doing that today with privacy concerns, a plethora of technologies with increasing customer expectations? Join Sheryl Kingstone of 451 Research, Shalini Mitha, Global Head of Solution Marketing at SAP Customer Experience and Emily Mui, Sr. Director of SAP Cloud Platform Product Marketing as they share insights on what the latest findings are in customer experiences, cloud technology and customer examples. Webcast
Thrush Aircraft: Transforms Customer Engagement with Integrated, End-To-End SAP Hybris Cloud Solutions Thrush Aircraft chose, KPIT, an SAP Gold Partner, to drive a 14 week rapid deployment of SAP Hybris Marketing Cloud that did not require any additional IT recourses in house, keeping overhead low, and providing immediate results through an end-to-end SAP integrated platform, including SAP Hybris Sales and Service solutions. Case Study
China Grand Auto: How an Automobile Empire Builds an E-commerce Platform with SAP Hybris China Grand Auto Co. Ltd. is the largest automobile dealership and service group in China. It is the leading dealership and service group for luxury passenger vehicles and the largest passenger vehicle finance lease provider in China as well as the largest dealer for used cars. In addition, it is the most profitable automobile dealership group with the greatest market value in the world. Case Study
GEA Aligning Marketing, Sales, and Service with SAP Solutions

In order to remain agile, the group restructured its operations presenting the ideal opportunity to reconsider its CRM processes. With SAP solutions, GEA now collates all customer information into one central source.

Case Study
A Handbook for Meaningful (and Profitable) Engagement: The Customer Journey Improve your business by taking a lifetime value approach to your customers. eBook
Office Depot: Meeting and Exceeding Customer Expectations with SAP Hybris Commerce Cloud SAP Hybris proved to be the only provider that offered an all-in-one solution with the option to integrate systems. The professional click with SAP Hybris was also a decisive factor. Case Study
Sopharma Trading: Sparks Continued Growth Across the Business with SAP Hybris Commerce Sopharma Trading provides medicines, food supplements, medical devices, medical equipment and more to pharmacies, hospitals and other players in the healthcare sector in Bulgaria. By deploying a solution from SAP, the company can serve its huge number of customers with a wide variety of products efficiently, sparking continued growth. Case Study
CMO Council: Customer Experience Dynamics - Defining the Requirements for a Strong CX Ecosystem This report calls for greater CX leadership and vision from senior sales and marketing stakeholders. According to the 169 marketing and 198 sales leaders surveyed, customer data and intelligence are still currently sitting in siloes across the organization, with few respondents revealing they have full access to a unified, 360-degree view of the customer. White Paper
SAP Hybris DocuSign: The Modern Way to Sign Contracts Accelerate the sales process and improve the customer experience with SAP Signature Management: Mobile. Quick. Secure. Paperless. Webcast
doTERRA: Providing an Immersive Online Experience with Multiple SAP Hybris Solutions Running on SAP HANA® doTERRA is rolling all the solutions out globally. The company is also planning to further improve the customer experience with SAP Hybris Marketing. The solution will allow doTERRA to customize offers and recommendations to its customers. Case Study
The Shilla Duty Free: Increased Revenue and Customer Loyalty with SAP Hybris Commerce Hybris Commerce solution has contributed greatly to the sales growth of online shop in recent years. Case Study
Doehler: Getting Food Ingredient Innovation to the Right Customers with SAP Marketing Cloud Food ingredient leader Doehler worked with SAP Digital Business Services to implement SAP Marketing Cloud. By integrating it with an existing business intelligence system, Doehler now runs highly effective marketing campaigns. Case Study
Tommy Bahama: SAP Hybris Commerce Brings the Ability to Expand and Evolve Product Offerings, Leading to Continued Growth Hear how Tommy Bahama CEO Doug Wood delivers the 'island life' with SAP as the foundation for company operations. SAP Hybris Commerce brings the ability to expand and evolve product offerings based on customer preference and personalization, leading to continued growth. Case Study
SPAR: Digital Transformation from Traditional Retail to E-Commerce with SAP Hybris Commerce SPAR is one of the most important food grocers in Austria. SAP Hybris Commerce gives SPAR the opportunity to respond to business and market demands. In addition to SAP for Retail and SAP HANA there is an Interface between SAP Hybris Commerce, logistics and ERP system. Case Study
SAP Guide to Addressing GDPR Compliance for Customer Data Management A guide to help businesses understand how to best begin addressing GDPR requirements for their customer identity management implementations. White Paper
Information Sheet and Technical Self-assessment for Customer Data Management - Data Privacy and Compliance An easy-to-read table of features plus an assessment tool from Gigya, now a part of SAP, that help clients address GDPR requirements for compliance with the regulation. Product Collateral
Emmi Group: Improving the Consumer Experience with Hybris Marketing Cloud When Emmi started their Digital Transformation the number one priority was the Digital Consumer Experience. They had already countless digital touchpoints like social channels and websites. The aim was to know the consumer better and shift from traditional marketing to personalized digital marketing. To achieve this a omnichannel digital marketing platform like SAP Hybris Marketing Cloud was needed. Case Study
SEA Group: Digitalizing Customer Engagement with SAP Hybris Marketing SEA Group manages the Malpensa and Linate airports which are ranked among the first ten airport systems in Europe for volume of traffic, in both the passenger and cargo segments. With SAP Hybris Marketing, SEA is able to reduce costs in ownership, have access to real time data and able to increase customer satisfaction significantly, meeting their goals for growth and higher sales. Case Study
Palladium Group: Creating Long-term Value with SAP Marketing Cloud Palladium Hotel Group is a Spanish company with 13,000 rooms in 6 different countries. With SAP Marketing Cloud solutions, Palladium Hotel Group increases 22% Email open rate, 55% faster campaign creation, and more customer engagement. Case Study
SAP Customer Identity: Identify and Engage Customers Across Channels and Devices

Frictionless and secure access for customers via cloud registration and authentication, multi-brand and region SSO, federation and more.

Product Collateral
SAP Customer Profile: Power Trusted Digital Experiences with First-party Data

SAP Hybris Profile helps businesses drive higher click-throughs, conversions and real-time personalization with first-party consumer data.

Product Collateral
SAP Customer Consent: Build Trusted Customer Relationships Based on Transparency and Control SAP Hybris Consent: Build customer trust and comply with GDPR. Collect and manage consent across channels and regions and enable a customer preference center. Product Collateral
SAP Customer Data Cloud from Gigya: Solutions for Building More Trusted and Valued Customer Relationships

SAP Hybris solutions from Gigya, an SAP company: Drive more relevant engagements, better personalization, and heightened transparency and trust.

Product Collateral
New Era Cap: Entering a New Era of E-Commerce with SAP Hybris Commerce Cloud in only 5 Months

New Era implemented SAP Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. The cloud solution was the perfect fit for New Era’s cloud-first approach and modern, agile culture.

Case Study
FC Bayern Munich: Engages with Soccer Fans Leveraging the Combination of SAP Hybris Commerce & Marketing

Germany’s FC Bayern Munich is one of the leading soccer clubs in the world with over 650 million fans. In order to reach global audience, the club relies on SAP solutions.

Case Study
The Forrester Wave™: B2C commerce suites, Q1 2017 report SAP Hybris has been recognized as a leader in The Forrester Wave™: B2C Commerce Suites, Q1 2017 report. Read the report for more details. Analyst Report
The Forrester Wave™: B2B commerce suites, Q1 2017 report SAP Hybris has been recognized as a leader in The Forrester Wave™: B2B Commerce Suites, Q1 2017 report. Read the report for more details. Analyst Report
How chatbots can improve the customer journey The Future of Chatbots Report - How chatbots can improve the customer journey White Paper
MEGA eG: Conquering the B2B Craft Sector with SAP Customer Experience Solutions Based on SAP HANA®

MEGA eG is a German assorted goods wholesale business for craftspeople, like painters, floor layers and plasterers. Today, MEGA eG serves 45,000 customers, provides 75,000 products and processes 1.7 million orders annually. With SAP Hybris Commerce and SAP Hybris Marketing powered by SAP HANA, MEGA eG is able to deliver a new online shop including the Customer Self-Service Portal (MyMEGA). With the new B2B commerce site, MEGA eG can now meet the customer expectations anytime and anywhere.

For more customer insights and facts please read the case study here.

Case Study
The Forrester Wave™: B2B commerce suites for midsize organizations, Q3 2017 SAP Hybris has been recognized as a leader in The Forrester Wave™: B2B Commerce Suites For Midsize Organizations, Q3 2017 report. Read the report for more details. Analyst Report
SAP Hybris NDC Level 3 Certification SAP Hybris Certified NDC Level 3 by the International Air Transport Association (IATA) Product Collateral
The digital commerce imperative: seamless, personalized, and connected customer experiences

How do you improve your organization's customer experience? Get some insights from this Forrester study.

White Paper
How AI is impacting the holiday shopping season Number of Consumers Considering Artificial Intelligence-Enabled Devices for Holiday Shopping Doubles Infographic
Delivering the best end-to-end B2C customer engagement Today's customer wants to be more involved in their purchases, in this video we take a quick look at how SAP Hybris can support every aspect of the B2C customer journey using our end-to-end portfolio of products. Product Demo
Angus & Robertson Bookworld: Writing a New Chapter in Customer Experience with SAP Hybris Commerce for B2C By implementing SAP Hybris Commerce for B2C and SAP Hybris Product Content Management, the enterprise empowered business users to easily retool and deploy functionality to an ever-increasing number of digital channels and consumer touchpoints. Case Study
Delivering the best end-to-end B2B customer engagement To be agile enough to respond quickly to your customers’ needs, wherever they might be – you need the right tools. This video will give you an overview of how in the B2B world SAP Hybris’ end-to-end solutions can support every stage of your business. Product Demo
Doka Group: Cements a First-class Customer Experience and Nails Down Major Cost Savings with SAP Hybris Commerce Doka Group transforms into an omni-channel business, enabling clients to place orders via a new online shop based on SAP® Hybris® Commerce Accelerator for B2B, delivered by ecx.io – an IBM Company. Case Study
TXU Energy: Extending the Customer Relationship beyond Commodities with SAP Hybris Billing

TXU Energy addressed these demands by introducing new products, such as Web-controlled thermostats and home and HVAC system service warranties. But its existing solutions were not designed for these offerings.

Case Study
SAP Hybris expert services portfolio for SAP Hybris Cloud for customer Find out how SAP Hybris Expert Services can help you to make the most out of your SAP Hybris Cloud for Customer solutions. Product Collateral
Lieferladen.de: Fresh Food with One Click Leveraging SAP Hybris as a Service (YaaS) Lieferladen.de is a online grocery shop delivering regional and fresh products leveraging a cloud-based e-commerce solution from SAP Hybris. Case Study
SAP Hybris expert services portfolio for SAP Hybris Commerce Get the very best from your SAP Hybris Commerce solution. SAP Hybris Expert Services can help you manage every phase of your project. Product Collateral
mobilcom-debitel: Mit SAP Hybris Commerce können Kunden zukünftig neue digitale und Instore Funktionalitäten nutzen (German language only)

Der Digital-Lifestyle Provider, mobilcom-debitel bietet mit SAP Hybris Commerce neue innovative Funktionalitäten, die den Kunden ein neues Shopping Erlebnis bereitet.

Case Study
DNA: Digital Business Transformation Journey with SAP Hybris Commerce DNA is one of the leading operators in the Finnish telecommunication market and started the digital business transformation journey in 2014. SAP Hybris Commerce helps DNA to improve its IT landscape by delivering personalized online services and excellent customer experience. Case Study
Frucor Suntory: Driving Growth through Digital Transformation with Full Range of SAP Hybris Solutions
Frucor is deploying SAP Hybris solutions to build its online presence and worked with Oxygen, A DXC Technology Company, to develop a digital growth program. As a result, it has increased reach and online sales, improved business-to-business sales, ordering, and enhanced customer engagement. In addition, the deployment was successfully completed on time and within budget.
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