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ESI Media Uses First-Party Data to Drive Ad Revenue with SAP Customer Data Cloud ESI Media Uses First-Party Data to Drive Ad Revenue with SAP Customer Data Cloud Case Study
Frontier Communications Standardizes Security and Customer-Centricity Frontier Communications Standardizes Security and Customer-Centricity Case Study
Harvard Business Review Saves Developer Time and Resources with SAP Customer Data Cloud
Harvard Business Review Saves Developer Time and Resources with SAP Customer Data Cloud
Case Study
Burbanx Creates an Integrated Technology Stack for Equidia with SAP Customer Data Cloud Equidia leveraged the SAP Customer Data Cloud to reach over 5 million users. Case Study
SAP: Recognized as a leader by Gartner for Multichannel Marketing Hubs SAP has been positioned as a leader in the 2018 Gartner Magic Quadrant for Multichannel Marketing Hubs report. Analyst Report
SAP named as a Major Player in the IDC MarketScape for "Worldwide Artificial Intelligence in Enterprise Marketing Clouds" This IDC MarketScape evaluated key customer engagement vendors with machine learning and artificial intelligence capabilities Analyst Report
Forrester The Total Economic Impact™ of SAP Marketing Cloud Solution The SAP Marketing Cloud solution delivers the definitive source for first-party customer data with an in-the-moment, single, and unified profile. Analyst Report
The Forrester Wave™: Customer Identity and Access Management, Q2 2017 Gigya, now the SAP Customer Data Cloud, earned the highest score in both dimensions of the Forrester Wave™: Current Offering and Strategy.

 

Analyst Report
KuppingerCole Report: Leadership Compass In the 2017 Leadership Compass: CIAM Platforms, Gigya, now the SAP Customer Data Cloud, is named a Leader in all four categories of the report. Analyst Report
Forrester: How To Design And Build A Great Consumer Data Privacy Organization Download this Forrester report to learn how to strategically assess and improve your consumer data privacy program. Analyst Report
How Customers Are Changing and How Marketers Should Respond Learn best practices from leading brands to meet higher customer expectations White Paper
Gartner Magic Quadrant for Digital Commerce Report, June 2018 SAP has been positioned as a leader in the 2018 Gartner Magic Quadrant for Digital Commerce report. Analyst Report
Tackling GDPR? Turn Data Privacy Into a Market Advantage

To address GDPR, go beyond mere system and policy updates to earn the trust and loyalty of customers through digital excellence.

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Personalize Experiences and Drive Conversion Across Commerce and Content Learn how SAP Commerce Cloud, context-driven services help you deliver personalized and relevant experiences to your customers. Product Collateral
TUI Travel Best Run Business - Improving Customer Experiences by SAP Cloud Solutions TUI Groups is the world's leading tourism organization. They provide tour operating, hotel, cruise ship and airline businesses. TUI has enriched their clients experience by establishing 5000 destination agents at holiday locations, using SAP Service Cloud & Commerce Cloud. Clients can now book extra services and report irregularities. Case Study
SAP Customer Experience Self-Service Accelerator For Utilities by SEW The SAP Customer Experience Self-Service Accelerator for Utilities by SEW offers a wide range of Web, mobile, or multichannel self-service capabilities. Industry Solution Brief
Group Beaumanoir Cache-Cache: Expands the fashion market in China leveraging SAP Hybris Commerce Cache-Cache, the sub-brand of Group Beaumanoir, collaborates with Keyrus, the solution execution partner of SAP Customer Experience, to deliver French innovative fashion concepts to Chinese consumers. They developed a united SAP Hybris Commerce solution across all channels, integrating product content, business operation and channel expansion. Case Study
American Cancer Society Adopts a 360-Degree Constituent View with SAP Customer Data Cloud

SAP Customer Data Cloud helped American Cancer society to get more than 1.8 million new user registrations.

Case Study
elseco: Enabling an Intelligent Approach to Underwriting Specialty Risks with SAP solutions Privately owned, global insurance platform elseco wanted to enable growth and exploit Big Data. Its pioneering integrated fintech platform now brings together manufacturers and operators of rockets, satellites, oil platforms, power plants and planes with firms that provide fuel and underwrite insurance for their businesses. Case Study
Innovating for Exceptional Customer Experiences What does it take to provide engaging customer experiences? How are companies doing that today with privacy concerns, a plethora of technologies with increasing customer expectations? Join Sheryl Kingstone of 451 Research, Shalini Mitha, Global Head of Solution Marketing at SAP Customer Experience and Emily Mui, Sr. Director of SAP Cloud Platform Product Marketing as they share insights on what the latest findings are in customer experiences, cloud technology and customer examples. Webcast
Personalising the Customer Journey Report

How New Technologies Are Redefining Customer Experience Report

White Paper
Thrush Aircraft: Transforms Customer Engagement with Integrated, End-To-End SAP Hybris Cloud Solutions Thrush Aircraft chose, KPIT, an SAP Gold Partner, to drive a 14 week rapid deployment of SAP Hybris Marketing Cloud that did not require any additional IT recourses in house, keeping overhead low, and providing immediate results through an end-to-end SAP integrated platform, including SAP Hybris Sales and Service solutions. Case Study
China Grand Auto: How an Automobile Empire Builds an E-commerce Platform with SAP Hybris China Grand Auto Co. Ltd. is the largest automobile dealership and service group in China. It is the leading dealership and service group for luxury passenger vehicles and the largest passenger vehicle finance lease provider in China as well as the largest dealer for used cars. In addition, it is the most profitable automobile dealership group with the greatest market value in the world. Case Study
GEA Aligning Marketing, Sales, and Service with SAP Solutions

In order to remain agile, the group restructured its operations presenting the ideal opportunity to reconsider its CRM processes. With SAP solutions, GEA now collates all customer information into one central source.

Case Study
A Handbook for Meaningful (and Profitable) Engagement: The Customer Journey Improve your business by taking a lifetime value approach to your customers. eBook
Office Depot: Meeting and Exceeding Customer Expectations with SAP Hybris Commerce Cloud SAP Hybris proved to be the only provider that offered an all-in-one solution with the option to integrate systems. The professional click with SAP Hybris was also a decisive factor. Case Study
Sopharma Trading: Sparks Continued Growth Across the Business with SAP Hybris Commerce Sopharma Trading provides medicines, food supplements, medical devices, medical equipment and more to pharmacies, hospitals and other players in the healthcare sector in Bulgaria. By deploying a solution from SAP, the company can serve its huge number of customers with a wide variety of products efficiently, sparking continued growth. Case Study
CMO Council: Customer Experience Dynamics - Defining the Requirements for a Strong CX Ecosystem This report calls for greater CX leadership and vision from senior sales and marketing stakeholders. According to the 169 marketing and 198 sales leaders surveyed, customer data and intelligence are still currently sitting in siloes across the organization, with few respondents revealing they have full access to a unified, 360-degree view of the customer. White Paper
SAP Hybris DocuSign: The Modern Way to Sign Contracts Accelerate the sales process and improve the customer experience with SAP Signature Management: Mobile. Quick. Secure. Paperless. Webcast
doTERRA: Providing an Immersive Online Experience with Multiple SAP Hybris Solutions Running on SAP HANA® doTERRA is rolling all the solutions out globally. The company is also planning to further improve the customer experience with SAP Hybris Marketing. The solution will allow doTERRA to customize offers and recommendations to its customers. Case Study
Doehler: Getting Food Ingredient Innovation to the Right Customers with SAP Marketing Cloud Food ingredient leader Doehler worked with SAP Digital Business Services to implement SAP Marketing Cloud. By integrating it with an existing business intelligence system, Doehler now runs highly effective marketing campaigns. Case Study
The Shilla Duty Free: Increased Revenue and Customer Loyalty with SAP Hybris Commerce Hybris Commerce solution has contributed greatly to the sales growth of online shop in recent years. Case Study
Tommy Bahama: SAP Hybris Commerce Brings the Ability to Expand and Evolve Product Offerings, Leading to Continued Growth Hear how Tommy Bahama CEO Doug Wood delivers the 'island life' with SAP as the foundation for company operations. SAP Hybris Commerce brings the ability to expand and evolve product offerings based on customer preference and personalization, leading to continued growth. Case Study
SPAR: Digital Transformation from Traditional Retail to E-Commerce with SAP Hybris Commerce SPAR is one of the most important food grocers in Austria. SAP Hybris Commerce gives SPAR the opportunity to respond to business and market demands. In addition to SAP for Retail and SAP HANA there is an Interface between SAP Hybris Commerce, logistics and ERP system. Case Study
SAP Guide to Addressing GDPR Compliance for Customer Data Management A guide to help businesses understand how to best begin addressing GDPR requirements for their customer identity management implementations. White Paper
Information Sheet and Technical Self-assessment for Customer Data Management - Data Privacy and Compliance An easy-to-read table of features plus an assessment tool from Gigya, now a part of SAP, that help clients address GDPR requirements for compliance with the regulation. Product Collateral
Emmi Group: Improving the Consumer Experience with Hybris Marketing Cloud When Emmi started their Digital Transformation the number one priority was the Digital Consumer Experience. They had already countless digital touchpoints like social channels and websites. The aim was to know the consumer better and shift from traditional marketing to personalized digital marketing. To achieve this a omnichannel digital marketing platform like SAP Hybris Marketing Cloud was needed. Case Study
SEA Group: Digitalizing Customer Engagement with SAP Hybris Marketing SEA Group manages the Malpensa and Linate airports which are ranked among the first ten airport systems in Europe for volume of traffic, in both the passenger and cargo segments. With SAP Hybris Marketing, SEA is able to reduce costs in ownership, have access to real time data and able to increase customer satisfaction significantly, meeting their goals for growth and higher sales. Case Study
Palladium Group: Creating Long-term Value with SAP Marketing Cloud Palladium Hotel Group is a Spanish company with 13,000 rooms in 6 different countries. With SAP Marketing Cloud solutions, Palladium Hotel Group increases 22% Email open rate, 55% faster campaign creation, and more customer engagement. Case Study
SAP Customer Identity: Identify and Engage Customers Across Channels and Devices

Frictionless and secure access for customers via cloud registration and authentication, multi-brand and region SSO, federation and more.

Product Collateral
SAP Customer Profile: Power Trusted Digital Experiences with First-party Data

SAP Hybris Profile helps businesses drive higher click-throughs, conversions and real-time personalization with first-party consumer data.

Product Collateral
SAP Customer Consent: Build Trusted Customer Relationships Based on Transparency and Control SAP Hybris Consent: Build customer trust and comply with GDPR. Collect and manage consent across channels and regions and enable a customer preference center. Product Collateral
SAP Customer Data Cloud from Gigya: Solutions for Building More Trusted and Valued Customer Relationships

SAP Hybris solutions from Gigya, an SAP company: Drive more relevant engagements, better personalization, and heightened transparency and trust.

Product Collateral
New Era Cap: Entering a New Era of E-Commerce with SAP Hybris Commerce Cloud in only 5 Months

New Era implemented SAP Commerce Cloud to give B2B and B2C customers a responsive and easy-to-use omnichannel experience. The cloud solution was the perfect fit for New Era’s cloud-first approach and modern, agile culture.

Case Study
FC Bayern Munich: Engages with Soccer Fans Leveraging the Combination of SAP Hybris Commerce & Marketing

Germany’s FC Bayern Munich is one of the leading soccer clubs in the world with over 650 million fans. In order to reach global audience, the club relies on SAP solutions.

Case Study
The Forrester Wave™: B2C commerce suites, Q1 2017 report SAP Hybris has been recognized as a leader in The Forrester Wave™: B2C Commerce Suites, Q1 2017 report. Read the report for more details. Analyst Report
The Forrester Wave™: B2B commerce suites, Q1 2017 report SAP Hybris has been recognized as a leader in The Forrester Wave™: B2B Commerce Suites, Q1 2017 report. Read the report for more details. Analyst Report
How chatbots can improve the customer journey The Future of Chatbots Report - How chatbots can improve the customer journey White Paper
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