SAP Commerce Cloud enables organizations to deliver personalized digital commerce experiences. The commerce platform simplifies digital transformation, reduces TCO, and accelerates time-to-value.
Deliver the perfect, trusted customer profile, gain deep insights into performance, and optimize marketing in the moment while orchestrating the best-run, end-to-end customer experiences at scale.
Sell more and create a lasting connection with your customers with an AI-powered CRM solution that transforms your lead-to-cash processes.
With SAP Service Cloud, make customers happy with customer service through omnichannel experiences, quick resolutions, and continuous feedback for improvement.
Turn unknown online visitors into known, loyal customers and power value-driven digital experiences with first-party data to build trusted customer relationships.
Find what you need to know on our products, including their functionality and use cases. Whether you’re looking for product documentation, recommended practices, training, community or support, this page packs all that information in one.
Maximize your return on investment in SAP solutions Leverage SAP Customer Experience Expert Services’ digital acumen and set your project up for success.
If you’re looking for any kind of training, as an IT project manager, a business user, a developer or a software architect, our courses are tailored to your need. Look through a variety of topics in the format that fits you best—whether that’s classroom or online.
Win the game by understanding and delivering superb experience to your customers across all channels and execute initiatives in all route to markets for all geographies. See how best are capitalizing today.
High Tech companies today need to run a business where they can quote, fulfill, bill, invoice and recognize revenue and deliver highly relevant customer experience at same time. See best new business models.
Your customers expect 24/7 convenience and personalized service, bundled offers and advice that makes sense. Meet customer expectations and lead the industry with SAP Customer Experience solutions.
Modern manufacturing is much more than making and selling a product - you’re selling services and distribution too. Knowing what’s coming next has never been more crucial.
From intuitive ordering to great service, in store or online, SAP helps food retailers deliver a quick, easy and #WOW experience built on trust.
Become a best run fashion business by digitizing the experience for both consumers and wholesale buyers with personalized, intelligent capabilities from SAP that makes your brand stand out from the crowd.
In a recent Forrester Total Economic Impact study, Forrester Consulting evaluates the potential financial impact your company could experience when using SAP Commerce Cloud (for B2B).
The SAP Marketing Cloud solution, with predictive and machine learning capabilities, helps keep customers satisfied and loyal while driving higher demand and conversion
Find out what 8,000 consumers across APAC had to say about their online shopping experiences, and get practical and effective tips for delivering better commerce experiences to your customers.
Don’t miss out on this great opportunity to watch and hear Alex Atzberger, president of SAP Customer Experience, LIVE from SAPPHIRE NOW and ASUG Annual Conference, as he shares the changing relationship between customers and brands. Listen to SAP’s vision for transforming marketing, sales, commerce, and service to build trusted brand relationships and innovate next-generation customer experiences.
Learn more about events taking place in your area, and register to join us.
SAP has released SAP Customer Data Cloud solutions from Gigya, the industry’s only solution based on a consent-based data model. The solution helps businesses nurture trusted relationships with customers by providing them more transparency and control over the use of their personal data. And with the General Data Protection Regulation (GDPR) coming into effect in May, SAP and the CMO Council surveyed 165 marketers on the topic. Respondents from North America, Europe, Asia Pacific, Africa, South America and the Middle East weighed during March and April. The findings were telling.
SAP has announced that Palladium Hotel Group, Emmi Group, Atlantic Grupa and Modula have all adopted the SAP Hybris Marketing Cloud solution to help them innovate campaign management, drive digital transformation and deliver an engaging customer experience. And in light of the new General Data Protection Regulation (GDPR), customers are also seeking enhanced Capabilities to Support Personalization and Compliance. These are among the SAP customers that recently selected solutions from Gigya: FC Bayern Munich, SEA Group and Frucor Suntory.
Why SAP Customer Experience?
SAP Customer Experience helps you innovate with purpose to create better, more trusted connections across the entire customer journey. Win your customers for life, not just for a single transaction.
Achieve global scale and adoption through new digital business models. Digital-first brands dominate, and the ability to respond to customer needs with speed will put your business in first place.
Customers want personal outcomes and experiences, but they also demand respect for their privacy. With the help of SAP Customer Experience, imbue every encounter with trust, while also protecting your brand value.
The path to success is a single view of your customer—one that goes beyond just data. Using sophisticated machine learning and deep integration, every employee can know what your customer wants—and deliver it.